Where do I start. Well I stayed at Shilo 2 times in November for about 2 nights a peice on business. The O'Callahans restaurants food was cold. The steak was a little warm but not suitable and mashed potatos were chalky and cold when it came out. But the burgers and fries are probably your best bet for a great dinner. I had that the next night. So the 3rd time I stay at shilo was in December, and I thought id give the restaurant another shot. I ordered the chicken fried steak with mashed potatoes.. the mashed was the same as the month before, really chalky and cold. Also with a pinch of freezer burn flavor along with the chicken fried steak. I told my co worker that night, to be safe, I will order nachos. So that night I ordered nachos and when I was brought out and set infront of me, something didn't smell right about it. I thought I was the black beans, but I was the ground beef. It tasted like cat food, bad fish, and metal. It was horrible. I had my co worker taste it, and he was disgusted. I told our server and she of course was understanding and took it off the bill and asked if there was anything else I wanted, but I said no, because I lost my appetite. I wrote this review because I think people have a right to know. And I'm not one to complain. The staff and rooms were decent..but the only reason I kept going back to the restaurant is because its soo convienent. But I told myself that's the last time I stay at the Shilo in Richland.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 December 2010
Dear Felix1121:
Thank you for taking the time to write a review for Trip Advisor regarding your recent visit to the Richland Shilo Inn. We truly appreciate the kind words regarding the staff and the accommodations at the hotel.
We regret that your experience at O’Callahan’s Restaurant did not meet your expectations or live up to the quality that you have been accustomed to in your recent visits. We have brought this to the attention of our partners at O’Callahan’s and we are confidant that you can expect an improved dining experience on your next visit.
Once again the staff of the Richland Shilo Inn thanks you for your patronage and we look forward to seeing you in the future.
Sincerely,
Brian – Hotel Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC