Planning a last minute trip to Pullman for a football game, we were able to get a room at the Hilltop. My wife read the reviews on Trip Advisor, and needless to say, became very worried. I'm happy to say, we were surprised in a Positive way. The room was clean, the bathroom was clean, the hot water was instant. I have absolutely no complaints about the room or any part of the Hotel. The price was a bit stiff, as we were booked on an events weekend...but, oh well, this was a last second deal and we feel lucky to get a room. We also enjoyed the restaurant next door. I found the Hilltop older, but just as favorable as the LaQuinta in Moscow, yet in Pullman. I will definitely stay there again. A.M. breakfast was good, too.

Came down for Football Weekend Trip......This Place is A Dive....Room Was Very Dirty.. Carpet Dirty, Bedspread Dirty "STAINS', Bathroom Dirty, The staff moved us to a "Clean" Room.....But No Better.....If you stay There...... Pull The Pillow Cases off and look at your Pillow.....Nasty......This is Why they Charge a 25.00 Cancellation Fee

Recently stayed in this hotel while travelling to Pullman for a baseball tournament. Requested a room away from traffic and other noise. As luck would have it, we were placed in a room right on the road. Not to mention that when I sat down on the bed and looked down, the bedskirt was covered in what looked like blood. Immediately went down to the front desk and told them I needed another room. Hmmm.............., they said, what to do as they were completely booked. Well, I don't know, find me another room. After looking at 2 other rooms, one of which you could actually see the subfloor through the worn carpet - decided on a king bed "suite" - which was actually just a room with a king bed, a teeny tiny refer., a dishwasher (but no dishes), and a sink. Got a roll away and was assured it was quite comfortable - wrong! Asked for lights to be put into the room because they were out - they never arrived. Had to ask for towels for the 3 of us, soap that hadn't gotten wet, etc.etc.etc. Many on the rest of our team had their rooms either given away or they didn't have them. Some people waiting in the lobby for 2 hours or more to finally be given a room (why?). DO NOT stay here. It is old, tired, dirty and unclean (I don't even think they clean when they clean), worn (walk down the hall and feel the bumps in what they call a carpet), food at breakfast is inedible, the list goes on and on. Should've stayed at Holiday Inn Express. Never, ever again!

Initially I was booked on the first floor. The rooms were basic hotel fare but very cozy. The bed was comfortable. They do allow pets at this hotel and my first night I got stuck next to a non-stop barking dog. At around midnight I went out to the front desk and asked them if they would do something. Then about an hour later I called and told them they really needed to deal with it.

She went and the people got upset and started being loud and obnoxious. It was a horrible night. The next afternoon when I came back from work I asked the front desk if that group had checked out. They hadn't and I told him what happened and there was no way I could go through another night like that.

He upgraded to me to a suite which I figured was just a bigger room, bigger t.v. etc. The suite was crazy! It was huge and had a massive bed with a huge jacuzzi tub. It was all decked out in Washington State University colors and memorabilia. Comfortable bed in a nice quiet corner of the hotel. I slept so well.

The restaurant has really good food and room service was quick (even though they forgot the ketchup - the front desk set me up with that!).

The front desk clerk is to be commended for doing such a nice thing.