I have traveled many places in my career and my work required internet to stay connected both in a personal and professional manner. I have been going to this place for years but the last two have been somewhat unpleasant due to internet connectivity in the casitas. We specifically asked if the internet was working when we booked our week there in Dec 2011, since I figured I could get some work done and have a short vacation with family too. Long story short, the internet did not work in the casita the whole time we were there and I lost days of work. Each day we were told it was going to be fixed. Not so funny thing is this exact same thing happened to us the year before. Can’t believe I fell for it again. I do understand they were going through some management changes at the time. Now the point of writing this review is not because of how dissatisfied I was about the internet not working, although it did cause issues not only with my work but my attitude. The purpose of the review is because of the manager that was on duty there. His name was Graham. Although we did not start off on a good note, I can say he handled the whole situation with professionalism and was very respectful. I cannot say that was the case from the lady (Shannon) that was called in to fix the internet. She told me one thing and did another. She failed to communicate with manager Graham at the time about a discussion we had the previous day concerning the internet issue. I know this cause some issues between me and Graham during the checkout process. I want to thank Graham again for his professionalism during the whole situation and especially at the checkout. Because of his calm actions as a manager in being upfront and honest and making my trip worth it, it did make me want to come back again in the future and speak positive of Desert Canyon once again. It is managers like Graham that make the very unpleasant situations seem not so bad. Graham’s management should be proud of how he handled this situation. Keep up the great work Graham!
- Desert Canyon Hotel
