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Phoenix Inn Suites Olympia – reviews, photos

2.5 of 5
415 Capitol Way N, Olympia, WA 98501
Hotel amenities
Phoenix Inn Suites Olympia
Phoenix Inn Suites Olympia
Phoenix Inn Suites Olympia
Phoenix Inn Suites Olympia
Phoenix Inn Suites Olympia
Phoenix Inn Suites Olympia
Ranked #3 of 8 hotels in Olympia
4.0 of 5 stars 103 Reviews
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103 reviews from our community

What travellers say about this hotel
  • Farmer market(4)
  • Good value(3)
  • Friendly and helpful(3)
  • Business trip(3)
Traveller rating
    30
    50
    16
    2
    5
Only show reviews for Family (24) | Couples (36) | Business (22)
Date Rating
Calgary
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Very enjoyable stay”
4 of 5 stars Reviewed 21 October 2011
2
people found this review helpful

We were very impressed with this hotel. The location is close to the Farmers Market area with its many interesting restaurants and is also just a short walk to the historic downtown . Our room was large and spacious and provided a view of the market and a bit of the waterfront. What really impressed us was the service from the front desk staff. They were attentive, welcoming and recommended two excellent restaurants close to the hotel. Gardiner's, which is just across the street, is well worth a visit. We will no doubt stay at the Phoenix on our next visit to Olympia.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TabithaPIH, General Manager at Phoenix Inn Suites Olympia, responded to this review
26 October 2011
I'm so glad to hear you had a great stay! Great guest service is definitely a top priority, so it is encouraging to hear that it's happening; I will share this with our team. We appreciate all our feedback from guests, so thank you so much for taking the time to write the review. We look forward to your next stay!
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Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Great place!”
4 of 5 stars Reviewed 25 September 2011 via mobile
2
people found this review helpful

I love that they didn't try to screw us and pay for wifi! That really grinds my gears when hotels do that! The front of the house guy was super friendly and helpful. The bed is clean and really comfortable, with down pillows and comforter. I'm glad we choose this place. It has a great locatio too. Within walking distance to restaurants, bars, a park and marinas.

  • Stayed September 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristaPIH, Guest Relations Manager at Phoenix Inn Suites Olympia, responded to this review
29 September 2011
Thanks! We always love to hear that we have offered friendly guest service:) Glad to hear you had a great time...and we hope to see you back soon!
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Sacramento, California
Senior Contributor
24 reviews 24 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Nice hotel by the water”
4 of 5 stars Reviewed 14 September 2011
2
people found this review helpful

After a long, stressful summer, I decided to stay at the Phoenix Inn as a treat for myself. It's next to Percival Landing and the Farmers' Market, two of the best places to visit in Olympia. I had asked for a room with a view of the Landing, and I got one---only the window was covered in seagull poop, lol! The hotel is not really adjacent to the water either, so most of what I saw was an open lot that apparently was awaiting development.

Otherwise, the room was very pleasant. I was really happy to have air conditioning on Olympia's first 90-degree day of the year. The "suite" also had a little kitchenette area with a mini-fridge, microwave, small coffeemaker, small bar-size sink, and a large countertop with a couple of cabinets underneath. I only used the fridge during my stay, and it kept my beverages chilled, though I worried about it being cold enough to keep some Farmers' Market fruits and vegetables crisp. (They were in there for just a day, and the refrigerator was adequate---not sure if I would keep meat in it, however.) The bath and toilet are in a separate room from the sink, which is in the entry area. There are some advantages to this layout, but the small bottles of shampoo and conditioner and the bar of soap are by the sink, so you have to remember to move those to the shower. There is a nifty dispenser for liquid soap and shampoo in the shower stall, but I thought it would have been more sensible to have the liquid soap dispenser by the sink while the bar of soap (Bath & Body Works' Coconut Verbena soap, good stuff!) should have been in the shower. That's just my preference---the liquid soap smelled of apples and you could tell it was also good stuff, but it didn't lather or rinse off very well. It probably would have worked better with a shower puff, but that wasn't provided. The bathtub was clean and deep, very comfortable for an evening bath following a long, hot day. Bed was big and cushy, and there was a HD flatscreen TV. Room was mostly quiet---you can still hear through the door people walking and chatting in the hallway, a common weakness in a lot of hotels' rooms.

My one real complaint about my stay was that the free WiFi was extremely slow in my room. I don't know why, but I have yet to stay at a hotel where the WiFi works well and consistently. There is a for-pay WiFi company that operates out of the Percival Landing Marina, apparently to provide yacht and houseboat owners with WiFi: to my annoyance my laptop kept trying to connect to that, because it was stronger than the signal from the hotel. It took four tries and some tweaking of my laptop's antenna to connect to the Phoenix's signal, but I was unable to run online videos while I was there. I was so frustrated, I didn't even try to email photos to friends and family. I suppose since I was on vacation, I should have just forgot about email and doing research on local restaurants, but the internet nowadays is like phone service or cable TV---you just expect to have it at a hotel.

I didn't get to try the free breakfast because I had to hit the road at 6 a.m. and the buffet isn't open until 6:30. I was able to get a cup of Seattle's Best Coffee for the road, however. It was a nice memento of a pleasant stay.

Room Tip: Room 310, where I stayed, is on the top, in the corner, so you only have one neighbor next door and...
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  • Stayed September 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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See 12 more reviews by sakura_senshi for Olympia
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristaPIH, Guest Relations Manager at Phoenix Inn Suites Olympia, responded to this review
22 September 2011
Thank you so much for staying with us! I love the downtown farmers market and percival landing as well:) It's beautiful to see the new improvements on our water front. When our seagull friends aren't blocking the view, it is nice to get a peak of Puget Sound Lol
How fun to enjoy a getaway alone to relax and have fun! I appreciate your suggestions and we always like to hear what we can do better. We are currently increasing our internet speed to improve our guests experience. (Also got the bird poop off the window :D ) Hope to see you back soon!
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Ellicott City, Maryland
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Great Value, Comfy beds”
4 of 5 stars Reviewed 21 August 2011

This was my third stay at the Phoenix in as many years. Love the location and the price was very reasonable. When we checked in late at night the first room we entered was way too hot - temp set at 89 degrees - heat blowing in August. Immediately went back to the front desk and was quickly given another room which was fine. Beds were very comfortable. I am pretty picky about hotel pillows but these were perfect. My daughter loved the make your own waffles in the morning and I liked the option of a bagel and yogurt as opposed to bacon and eggs which was also available. Would have liked to see some fresh fruit considering it is located across the street from the Farmers' Market. Only other negative was that it is close to the water and you can sometimes hear the seagulls early in the morning, but that is out of the hotel's control. Overall would stay here again when in Olympia.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TabithaPIH, General Manager at Phoenix Inn Suites Olympia, responded to this review
24 August 2011
Thank you so much for taking the time to give a review of your experience at our hotel. We love your feedback! We are definitely known for having the most comfortable beds town. Tell your daughter the waffles are my favorite too. Our lovely waterfront neighbors, the seagulls, certainly adds some character to our location, but I could do without all their talking at times. :0) I apologize for any inconvenience. Thanks again for your time. We look forward to seeing you and your family again soon!
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Bothell, Washington
1 review
1 helpful vote 1 helpful vote
“Pool cold and sauna not working no room information...breakfast...awful”
1 of 5 stars Reviewed 7 August 2011
1
person found this review helpful

I stayed at this hotel a few months ago and LOVED it...I returned on a planned mini vacation and HATED IT! I paid for two separate rooms for my kids and boy what a waste of money. We tried to go swimming but the water was very cold and my kids had to take warm showers to..."try to enjoy" the pool area. We planned to come here because we knew Phoenix Inn had a great sauna and indoor pool...boy did this place go down in such a short time as far as the pool and sauna. They stated that they are in renovation stage so we were unable to get an informational booklet that you would find in every room ...oh well, they are still unpdating it! The breakfast...awful...I will give it another shot next year because the front desk staff tried their best.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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TabithaPIH, General Manager at Phoenix Inn Suites Olympia, responded to this review
9 August 2011
I am really sorry to hear about your poor experience at our hotel. This is certainly not the impression we want any of our guests to leave with and for that, my sincere apologies. I really appreciate that you were willing to communicate with us while you were here so that we had an opportunity to compensate you in some way. My agent did check the pool temp while you were here and reported it at 83 degrees. I will look into that further. I would also love to hear what was different about our breakfast that you didn't like this time around, so we don't make the same mistake again. Our guest directories have been a major work-in-progress and I apologize for the inconvenience of not having one. We thank you and appreciate all guest feedback, and view it as a training tool for my team and an opportunity to grow. We would love the opportunity to make it up to you. Please call me directly when you are ready to visit us again. Thank you!
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Additional Information about Phoenix Inn Suites Olympia

  • Phoenix Hotel Olympia
  • Olympia Phoenix Hotel
Address: 415 Capitol Way N, Olympia, WA 98501
Price range (per night):* INR5,704 - 9,450

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