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Inn At Moses Lake – reviews, photos

2.5 of 5
1741 East Kittleson Road, Moses Lake, WA 98837
Hotel amenities
Inn At Moses Lake
Ranked #3 of 17 hotels in Moses Lake
4.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    9
    9
    5
    1
    1
Date Rating
Illinois
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Really nice place”
5 of 5 stars Reviewed 8 June 2011

We were passing through on our way to Silverdale, WA & another motel recommended The Inn at Moses Lake as pet friendly & nice place. We were given a room just inside the door where we can let our dog out; worked perfect for us.
Very reasonable rates & a senior discount on top of it. Large, clean room with fridge, microwave & coffee pot. We can see I-90 from our window, but can't hear the traffic. Very handy location for getting back on I-90; less than 1/4 mile. Wireless internet had a weak signal when we were here, but worked fine.
Very nice Denny's restaurant just across the parking lot - very modern & clean. I would recommend this motel.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tim Molitor, Manager at Inn At Moses Lake, responded to this review
28 March 2012
Thanks for the great review! Here at the Inn at Moses Lake we pride ourselves at being a great pet friendly hotel!
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Seattle
Top Contributor
51 reviews 51 reviews
Reviews in 40 cities Reviews in 40 cities
28 helpful votes 28 helpful votes
“Housekeeper needs to find less challenging work.”
3 of 5 stars Reviewed 30 March 2011
1
person found this review helpful

We stayed at this Inn for two nights in March. The front desk lady was very nice, but uninformed. She told us we could find "fine dining' at "Mulligan's". When we finally found Mulligan's we discovered that one, it was the restaurant for a golf course nearer to Othello than Moses Lake, and two, it wasn't open for restaurant business. Nor had it been open to serve food in "quite a while".

The Inn itself is nice and clean. It smells new. Our room was clean, and while it was near the highway side of the building, it was relatively quiet.
The free breakfast was your typical motel fare: cereals, a couple English muffins, etc. The coffee was so so, but hot. The kitchen attendant was most attentive: he kept popping in to make sure the waffle iron was clean, that the juice machine was full, etc.

It was when we got into bed that we found that there are problems with their housekeeping staff.
I pulled down the comforter and the sheet and found a rolled up, obviously used kleenex.

Ick. My husband, with his typical aplomb, just batted it to the floor and got into bed. Me, I had the creepiecrawlies all night. Either the housekeeper, who had a cold, had left it in the bed while she was making it, or worse, it was left by the previous customer who'd used the bed. That means the housekeeper hadn't bothered to change the sheets. This makes my skin crawl right now.

I suppose I could have asked for another room. But it was very late, we were pooped out, had already taken showers, and by the way,the housekeeper is the same one for the other rooms, too.
So I thought, well, I'll leave her a note about the kleenex.
But there was no notepad, at least, not that I could find.

The next night, we got in to the room even later. This time there were no kleenex in the bed. I bet it was still on the floor, but I won't swear to this.
There was, however, a piece of paper on the floor that had been hidden by the comforter. This had been left over from the last tenant, too.

This time, there was a card from the housekeeper, prominently displayed next to the alarm clock.
It said that it had been her pleasure to serve us and if we had forgotten anything, to please check at the front desk. It was signed Rebekah S. and had a boomerang shaped symbol next to her name. I suppose it was meant to be a heart, but if it were, someone "had stomped that sucker flat".

This was obvious Rebekah S was angling for a tip.

Now, normally, if the room is clean and the housekeeper obviously doing her job, I leave a tip. In this case, I did not. In fact, as Rebekah had neglected to actually check and clean the room, I wrote a brief synopsis of why she wasn't getting a tip on the back of the card, that being I don't like finding used kleenex in a bed.
I left it with the keycard when we checked out, with the person at the front desk. The woman looked curiously at it, and then set it aside. I have no idea if she actually read it or not.

I don't expect an apology from the staff.
Therefore, I am expressing my dissatisfaction here. If the staff reads this, they need to know that Rebekah is going to cost them a lot of business. She either needs to be retrained in how to do the simple task of stripping a bed and cleaning a room, or she needs to find less challenging work.
And teach her where one puts one's used tissues. In the trash basket, NOT a bed!

  • Stayed March 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tim Molitor, Owner at Inn At Moses Lake, responded to this review
28 March 2012
First of all, I just want to thank you for your feedback. As the owner of the Inn at Moses Lake, I expect and trust my staff to always provide great service, safety, and cleanliness for our guests. I would like to personally apologize for the tissue found in your room. I will make sure to show this review to all of my staff so that we can learn from this and make sure anything like this never happens again.
I would like to ask for you to come and give our hotel another try next time you are in the area. I would be happy to comp your room so you can see all the improvements that have been made. Our rooms have been completely remodeled and are held up to the same standards as the Holiday Inn Express and Suites next door. They have all new Furniture, Beds, Flat Screen TV's, Pictures, Refrigerators, Microwaves, and much more.

Thanks Again for your feedback on the Inn at Moses Lake!
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Sunnyside, Washington
1 review
“Very good comfortable place to stay”
4 of 5 stars Reviewed 24 January 2011

Stayed there for four days during the Washington State Gourd Festival. Please with the room and the motel in general. Good free breakfast. Am staying there again this year along with others from the gourd society. Very good rates.

  • Stayed July 2010, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SunnysideGourds about Inn At Moses Lake
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Tim Molitor, Manager at Inn At Moses Lake, responded to this review
28 March 2012
Thanks for the Great Review!
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Forks, WA
1 review
“Great Value”
5 of 5 stars Reviewed 4 October 2009

The price is right and this is a great place to stay. Rooms were clean and nicely decorated. Everything was great!

  • Stayed October 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Washington
Top Contributor
89 reviews 89 reviews
Reviews in 71 cities Reviews in 71 cities
36 helpful votes 36 helpful votes
“Great place to stay”
5 of 5 stars Reviewed 4 May 2009

Great place to find among other more known motels in the same location. Its closer to the freeway than some of the others in the area, but we didn't hear a sound from our room. The room was above average in cleanliness, quiet and size. Staff was friendly and full of information where to go and what to see in the area. There is no swimming pool or excercise room which is why the price per night is lower than some other places. The breakfast room was too small though for all the guests to sit comfortably at the tables.

  • Stayed April 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Inn At Moses Lake

  • Hotel Moses Lake
Address: 1741 East Kittleson Road, Moses Lake, WA 98837
Price range (per night):* INR4,250 - 8,612

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