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Shilo Inn Moses Lake – reviews, photos

2.0 of 5
1819 East Kittleson Road, Moses Lake, WA 98837-9719
Hotel amenities
Shilo Inn Moses Lake
Ranked #9 of 17 hotels in Moses Lake
3.0 of 5 stars 72 Reviews
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72 reviews from our community

    Trip type
Traveller rating
    16
    28
    9
    9
    10
Date Rating
Spokane, Washington
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“terrible!”
1 of 5 stars Reviewed 16 May 2011
1
person found this review helpful

so after researching the reviews on trip advisor we decided to try it. mixed reviews with a wide range from bad to excellent. not sure exactly whos writing the good ones. we travel alot, for business and pleasure. we usually stay at the holiday inn express chain or marriott but they were full. and after reading the reviews we chose shilo for this trip. wow what a dissapointment! first off we inspect the beds. bacause believe it or not they dont always change the sheets after each guest. well guess what? we found 2 dirty kleenexs in the bed as well as hair and dirt. we requested to have the beds changed. the lady at the front desk told us that would not heppen and they would move us and upgrade our room. it was not an upgrade at all. the room was smaller. the sheets were clean. the walls were paper thin and so we turned on the fan to drown out the noise and it smelled terrible. the next morning for breakfast the milk was sour and there was no hot food other than a waffle maker. so im not sure where the "omletts" came from in one review. so as one other review commented to keep driving, we agree! also the pool was green!

  • Stayed May 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Issaquah, Washington
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Drive further, if you have to, but stay somewhere else.”
2 of 5 stars Reviewed 18 January 2011

The room was clean but the hotel is weel worn and the bed was very uncomfortable. The free breakfast buffet left a lot to be desired- there was no fresh fruit and the hard-boiled eggs were slimy- yuk! I would not stay here again.

  • Stayed January 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lcwrtrct about Shilo Inn Moses Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo Inn Moses Lake, Manager at Shilo Inn Moses Lake, responded to this review
20 January 2011
January 20, 2011

I would like to thank you for taking the time to express your concerns regarding your stay at the Moses Lake Shilo Inn. We appreciate all of our valued guest’s feed back. We regret that your stay did not meet your expectations. The Shilo Inn Moses Lake makes every effort to offer all of our guests the highest quality of cleanliness and amenities. We will look into your concerns and see what changes can be made to improve upon our accommodations and amenities. We hope that you will give us another opportunity to be your lodging choice when you travel to Moses Lake.

Sincerely
Joyce - Manager
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Tacoma, WA
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Great value, clean, convenient, and good breakfast”
4 of 5 stars Reviewed 29 September 2010

I've got no complaints. Check-in and checkout was fast and easy, the room was clean and spacious, and the free wireless internet was sufficiently fast. I think I must have been the first to turn on the heat in several months, because it smelled of burnt dust and briefly set off the smoke detector, but I wouldn't have expected the hotel to have anticipated that.

There was no view to speak of from room 206, other than the gravel roof. I slept well, and was pleased that the breakfast area was open several minutes before its scheduled 6:00 AM opening.

The room contained a kitchenette with a sink, microwave, refrigerator, and coffee maker, but I didn't use them. For the great price I got, I'd definitely go back.

  • Stayed September 2010, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RulesLawyer about Shilo Inn Moses Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
surrey, british Columbia, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“reasonable place to stay.”
3 of 5 stars Reviewed 28 September 2010

For the most part room was clean and quiet. Had trouble getting help at front desk to check in and waited about 10 mins for someone to show up. No bell to ring. Room was large and clean however we discovered blood on sheets and pillow. These were replaced immediately upon calling front desk. Otherwise happy with hotel. Pool / hottub were nice. Located right off highway with several restaurants and convienence things near by.

  • Stayed September 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask screamnbuzzard about Shilo Inn Moses Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo Inn Moses Lake, General Manager at Shilo Inn Moses Lake, responded to this review
4 October 2010
Thank you for taking the time to write down your comments regarding your recent stay. At the Moses Lake Shilo Inn our staff is trained in several departments so that should there be guests with needs, rooms to clean or deliveries to be made we can all provide the level of guest service that our customers have come to expect from Shilo Inns. Unfortunately on this occasion we were caught away from the front desk.

We are happy to hear that you enjoyed your stay and hope to see you again when your travels bring you thought Moses Lake.

Sincerely,

Joyce – Hotel Management
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Oak Harbor, Washington
2 reviews
2 helpful votes 2 helpful votes
“Impossible to be #3 hotel in Moses Lake”
1 of 5 stars Reviewed 29 July 2010
1
person found this review helpful

I stayed at this Hotel based on the reviews from this site. I learned my lesson! Surprizingly to me, the hotel I should have reserved was ranked very low in this site.

When I came to the hotel, it was mid afternoon with no people at the front desk. I sat and waited for over 15 minutes for a person to come and greet me. In all honesty, that didn't bother me too much. The more concerning issue is the cleaniless of the rooms, front desk and surrounding area. Upon entering my room, the smell of mold and prior smoke was just completely unacceptable for my family to stay. We immediately came back to the desk and asked to cancel.

The front desk said they couldn't cancel the room because they were 'sold out'. If they are 'sold out', it shouldn't be a problem to find another guest. After a 10 minute argument with the front desk clerk on why I shouldn't have to stay in a hotel or room that doesn't meet the standards I expected, she finally budged and refunded my card.

To my enlightenment, I ended up staying at a well known hotel chain with clean rooms, wonderful beds, nice pool, and a great staff that was actually cheaper than this hotel. I learned my lesson. You would be crazy to stay at this place. Simply put.

  • Stayed July 2010, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Shilo Inn Moses Lake, General Manager at Shilo Inn Moses Lake, responded to this review
3 August 2010
August 3, 2010


I would like to thank you for taking time to post a comment regarding your resent experience with the Shilo Inn – Moses Lake. It is very unfortunate to hear your experience with us was not a pleasant one. At Shilo Inn we take great pride in our customer service. It is regrettable that you where not provided with our best customer service and accommodations. I can assure you that I will look into your concerns and make sure that the issues you expressed are addressed with the entire staff. I do hope that you will give the Shilo Inn another chance to change your mind about using our hotels for your accommodation needs.


Sincerely,

Joyce – Hotel Management

Shilo Inn Moses Lake
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Additional Information about Shilo Inn Moses Lake

  • Moses Lake Shilo Inn
Address: 1819 East Kittleson Road, Moses Lake, WA 98837-9719
Price range (per night):* INR4,250 - 6,934

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