We called the property directly to book. The person we spoke with said no one is there after hours on weekends, but gave us a number to page someone if we needed help.

We arrived at almost midnight. There is a lockbox with a code to get the key. The instructions were terrible and it took us at least 15 minutes to get the key out of the box. We called after about five minutes to tell them that the lock box was not working and that we couldn't get the key. We still haven't heard a word from them two days later! Fortunately the lock box opened randomly when I was trying repeatedly to get it to work. But that wasn't the end of our trouble.

They key was in an envelope that also contained a map to our room which was blocks away from the manager's office. (There was another envelope with someone else's name on it, too -- honor system, I guess!) The directions to drive to the room were terrible -- obviously meant for locals who don't need street names. We had to drive all over the place and find the place on our own.

When we finally got there, the "non-smoking" room smelled like the previous occupant had smoked in it. And the bathroom smelled like someone had just used it.

The place was huge. A fully furnished apartment. But that's not what we needed. We needed a clean room with competent staff on call if needed. The place offered neither. We won't stay there again.