I wanted a suite so I could sleep in a separate room from my parents, who have conditions that cause them to snore loudly.

On arrival, I found that the "suite" is really just a larger room. There is no separation between the two sleeping areas.

Define a suite: an accommodation comprising of more than one room.

It's bad enough to misuse a word that is in your name. But to make matters worse, Guesthouse refused to refund my money, since it was less than 24 hours before the night we reserved. Catch 22.

It's hard to believe that you can legally do this. The room was not "as advertised". It is not a suite.

How can in not be possible to cancel a reservation after seeing the room?

I have been staying in this hotel for nearly two weeks and have one more to go while on business here in Monroe, Washington. Everything about this hotel is great with the exception of the location.

First, the hotel itself is in great shape and the maintenance staff keeps it that way. A few days ago, a little bit of the caulk started to peel up in the shower. When I got back from one long day at work, I was greeted in my room with a letter of apology from the hotel manager, an explanation of what had happened and how it had been fixed (new caulk). I was even offered a new room if the caulk repair didn't meet with my satisfaction. Wow ... it has been a long time since I've seen a hotel manager pay that much attention to the details.

The staff is some of the friendliest around. I leave nearly every morning with someone at the front desk telling me to "have a good day" or returning to a nice "good evening".

The only drawback is the location of the hotel. Several times a night the local freight train rumbles through town and, although it is on the other side of Hwy 2 and is probably 1000 feet away, its horn and rumble are loud enough to wake me up almost every time it goes by. But the hotel is centrally located in the middle of a great area of restaurants, retail stores, grocery stores, etc. You can walk to almost anything you need and it seems relatively safe.

I am very happy and would stay here anytime I return to Monroe, Washington.

I've stayed at this hotel twice now and will never stay there again. I decided to give it a second chance as there are few hotels in Monroe so you have few options. Next time I'll stay in a neighboring town.

Where do I begin...let's start with the management or lack thereof. I had some problems with our rooms and talked to the front desk. They are basically young kids who don't know much and don't have the authority to do anything. I asked to talk to the manager, Brandon Shelton, but of course he wasn't around and the front desk wouldn't give me a number to contact him. They told me they would contact him on my behalf and then the front desk called me back saying Brandon couldn't help me. In fact, they said Brandon was not going to call me back. It's one thing if you make an effort to address my problem and can't but it's another thing if you can't even be bothered to call me. Thanks for nothing Brandon.

Rooms - Pretty minimal, nothing fancy or upscale here.Walls paper thin. As you lay in bed, the A/C and heater sounds like a jet engine next to your head.

Pets - This is the dog hotel of Monroe so bring your pets. Last year, I had to call the front desk because of the dogs barking in the middle of the night in the room next to me. This year, I just saw dogs in the lobby and breakfast room.

Breakfast - OK if you are only staying a day or 2 and like cerial. While the breakfast bar looks ok, you definately would not eat most of it except that it is free.

Safety - If it's snowy, recognize that getting the lot ploughed may not management's top priorty. When I was there last year, you had to struggle through the slippery unploughed lot to get to the front door. Also, hotel management likes to park under the portico in front of the hotel so they don't need to struggle through the parking lot or scrape ice off their winshield. Unfortunately, that restricts guest access to the front door to load and unload their luggage.

Hope this helps. Good luck.

My husband and I are retired and we travel about three months a year. We stayed one night here on our way to Leavenworth. We arrived at around 4 PM and waited for 10 minutes with another customer for the front desk clerk to show up. I went around and called “hello, anyone there?” Finally he showed up and said “What do you need?” We stayed in Room 323 and couldn’t sleep because of the noise from the equipment (may be A/C and pool heater) on the roof top outside and the train nearby.