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Quality Inn & Suites – reviews, photos

2.0 of 5
120 College St. SE, Lacey, WA 98503
Hotel amenities
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Ranked #8 of 8 hotels in Lacey
3.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    4
    4
    4
    4
    7
Date Rating
Port Ludlow, Washington
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Where is the Hospitality?”
2 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

We showed up about 3:25 PM and waited in line to be given our room. That was not the problem at all except as we waited a gentleman approached us and asked, "would you like to buy my room for $40. I paid $90 for it and only stayed about an hour. We got electricity at home and want to give up our room." Now you got to remember we were in Lacey Wa. about 3 miles north of the State Capitol of Olympia. They had been thru a terrible storm the week before and many people booked hotels because they lost electricity at their homes a week before and wanted a hot shower and heat. The hotel was not giving any refunds or assistance even though they had a waiting list of people who would take the room. We declined and got our reserved room as scheduled. When we climbed the stairs to the room (no elevator) only to discover that the room wasn't made up. Finally we got assigned a room in the basement (we are seniors) and went up and down stairs shlepping our luggage up and down three sets of stairs. The room was dirty, needed some towels and wash cloths and just very small. Large closet to be honest. The family upstairs over our room had several aspiring gymnasts in there with parents that must have been their coaches. Needless to say between the gymnasts and the dogs across the hall sleep was fitful. Only one nite and we were gone. Thank you very much.

Room Tip: Check in across the street at the Holiday Inn Express
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  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask SanDiegoRic about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Horrible!!!”
1 of 5 stars Reviewed 17 January 2012

This is one of the absolute worst motels I've ever stayed in. Dirty, old, moldy, and smells awful. So disappointed! All of the odd #ered rooms are adjacent to the freeway and it sounds like you are sleeping under an overpass. Room was nonrefundable so I had no choice but to stay after arriving. Not worth the $ at all, and hugely overpriced. I wouldn't pay more than $39/nite for this place and even then...travellers beware, stay somewhere else or sleep in your car.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask willhsmith79 about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“good value..”
5 of 5 stars Reviewed 20 August 2011

nice rooms, best bed out of five wash to oregon motels. hall carpets well traveled.arrived in the last 20 minutes of breakfast. but still plenty of food. a harding working young lady ran the breakfast. at checkout the deskclerk said we could leave out car parked there for the day, while we went to a mariners game . thank you quality. hospitality wins return customers..

  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask stringtime about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hood River, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
“OK Hotel -”
3 of 5 stars Reviewed 15 February 2011

Basic no frills accomodation. Plus is the jetted tub in some rooms, mgt seems a bit lax with up keep and maintenance. Fitness room is well I was unable to get a work out in as the eliptical machine was a lower grade and non functional. I was suprised to see a fairly newer treadmill along with a much older one there - but alas no key for the treadmill could be found. The older one had a key but it rocked and the floor of the treamil bounced and rattled around. So - if you don't mind a hotel with a dated look and minimal amenities then this is for you - I doubt I would stay again.

  • Stayed February 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask datageekhr about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dennis Chandra, Manager at Quality Inn & Suites, responded to this review
29 August 2011
Dear Valued Guest,

I want to thank you for taking the time to give us feedback on your stay.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. Our goal is to provide outstanding accommodations and great service at reasonable prices to all of our guests. It is through your comments that we can most accurately assess how well we meet this goal.

Again, thank you for your comments,

The Management Team
Quality Inn & Suites, Lacey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
“STAY AWAY”
1 of 5 stars Reviewed 11 October 2010

This has to be one the worst places I have ever stayed. Dark, dirty, musty rooms, broken furniture & faucets, hot water took forever to get lukewarm. Dirty worn out carpets...all for $72 plus taxes. I got fooled by the website photos. Don't let it happen to you.

Stayed September 2010, travelled on business
Was this review helpful? Yes
Ask LordofCards about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dennis Chandra, Manager at Quality Inn & Suites, responded to this review
23 January 2011
Dear Valued Guest,

I am very sorry to hear about the housekeeping and maintenance issues you experienced during your stay with us. I would like to thank you for taking the time to bring these issues to our attention.
We strive to provide all of our guests with outstanding accommodations and service at reasonable prices, and we are very sorry that we failed to meet this goal.

Please accept our sincere apology.

The comments and suggestions we receive from our guests are taken very seriously, and we genuinely appreciate your assistance in helping us improve. Please be assured that the issues you've raised have been addressed, and are being resolved.

Thank you,
The Management Team
Quality Inn & Suites, Lacey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Quality Inn & Suites

  • Quality Inn Lacey
  • Lacey Quality Inn
Address: 120 College St. SE, Lacey, WA 98503
Price range (per night):* INR4,369 - 6,385

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