For a no frills hotel, location was ok, rooms were not. Having 3 people sleep in one bed immediately bumped the rating down several notches but since it was a very full hotel, it's forgivable. The quality of the room, not so much. Towels were rough and the sink very small. The carpets could have used a good steam clean. My greatest grievance would have to be the size of the bathroom. The size was so small that it was hard to move around in the space, given the fact that the toilet was probably only 2 feet away from the door. Breakfast was acceptable. Overall, this hotel did not match up too well with the Quality Inn image and could use a good refurbishment project.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 January 2011
Dear Valued Guest,
I am very sorry to hear about the housekeeping and maintenance issues you experienced during your stay with us. I would like to thank you for taking the time to bring these issues to our attention.
We strive to provide all of our guests with outstanding accommodations and service at reasonable prices, and we are very sorry that we failed to meet this goal.
Please accept our sincere apology.
The comments and suggestions we receive from our guests are taken very seriously, and we genuinely appreciate your assistance in helping us improve. Please be assured that the issues you've raised have been addressed, and are being resolved.
Thank you,
The Management Team
Quality Inn & Suites, Lacey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC