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Quality Inn & Suites – reviews, photos

2.0 of 5
120 College St. SE, Lacey, WA 98503
Hotel amenities
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Ranked #8 of 8 hotels in Lacey
3.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    4
    4
    4
    4
    7
Date Rating
1 review
“Horrible!!!”
1 of 5 stars Reviewed 17 January 2012

This is one of the absolute worst motels I've ever stayed in. Dirty, old, moldy, and smells awful. So disappointed! All of the odd #ered rooms are adjacent to the freeway and it sounds like you are sleeping under an overpass. Room was nonrefundable so I had no choice but to stay after arriving. Not worth the $ at all, and hugely overpriced. I wouldn't pay more than $39/nite for this place and even then...travellers beware, stay somewhere else or sleep in your car.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask willhsmith79 about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairbanks, Alaska
1 review
“good value..”
5 of 5 stars Reviewed 20 August 2011

nice rooms, best bed out of five wash to oregon motels. hall carpets well traveled.arrived in the last 20 minutes of breakfast. but still plenty of food. a harding working young lady ran the breakfast. at checkout the deskclerk said we could leave out car parked there for the day, while we went to a mariners game . thank you quality. hospitality wins return customers..

  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask stringtime about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hood River, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
“OK Hotel -”
3 of 5 stars Reviewed 15 February 2011

Basic no frills accomodation. Plus is the jetted tub in some rooms, mgt seems a bit lax with up keep and maintenance. Fitness room is well I was unable to get a work out in as the eliptical machine was a lower grade and non functional. I was suprised to see a fairly newer treadmill along with a much older one there - but alas no key for the treadmill could be found. The older one had a key but it rocked and the floor of the treamil bounced and rattled around. So - if you don't mind a hotel with a dated look and minimal amenities then this is for you - I doubt I would stay again.

  • Stayed February 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask datageekhr about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dennis Chandra, Manager at Quality Inn & Suites, responded to this review
29 August 2011
Dear Valued Guest,

I want to thank you for taking the time to give us feedback on your stay.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. Our goal is to provide outstanding accommodations and great service at reasonable prices to all of our guests. It is through your comments that we can most accurately assess how well we meet this goal.

Again, thank you for your comments,

The Management Team
Quality Inn & Suites, Lacey
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Vancouver, Canada
1 review
“STAY AWAY”
1 of 5 stars Reviewed 11 October 2010

This has to be one the worst places I have ever stayed. Dark, dirty, musty rooms, broken furniture & faucets, hot water took forever to get lukewarm. Dirty worn out carpets...all for $72 plus taxes. I got fooled by the website photos. Don't let it happen to you.

Stayed September 2010, travelled on business
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Ask LordofCards about Quality Inn & Suites
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Dennis Chandra, Manager at Quality Inn & Suites, responded to this review
23 January 2011
Dear Valued Guest,

I am very sorry to hear about the housekeeping and maintenance issues you experienced during your stay with us. I would like to thank you for taking the time to bring these issues to our attention.
We strive to provide all of our guests with outstanding accommodations and service at reasonable prices, and we are very sorry that we failed to meet this goal.

Please accept our sincere apology.

The comments and suggestions we receive from our guests are taken very seriously, and we genuinely appreciate your assistance in helping us improve. Please be assured that the issues you've raised have been addressed, and are being resolved.

Thank you,
The Management Team
Quality Inn & Suites, Lacey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Contributor
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8 helpful votes 8 helpful votes
“Unimpressed”
2 of 5 stars Reviewed 30 July 2010

For a no frills hotel, location was ok, rooms were not. Having 3 people sleep in one bed immediately bumped the rating down several notches but since it was a very full hotel, it's forgivable. The quality of the room, not so much. Towels were rough and the sink very small. The carpets could have used a good steam clean. My greatest grievance would have to be the size of the bathroom. The size was so small that it was hard to move around in the space, given the fact that the toilet was probably only 2 feet away from the door. Breakfast was acceptable. Overall, this hotel did not match up too well with the Quality Inn image and could use a good refurbishment project.

  • Stayed July 2010, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Alphawolf71 about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dennis Chandra, Manager at Quality Inn & Suites, responded to this review
23 January 2011
Dear Valued Guest,

I am very sorry to hear about the housekeeping and maintenance issues you experienced during your stay with us. I would like to thank you for taking the time to bring these issues to our attention.
We strive to provide all of our guests with outstanding accommodations and service at reasonable prices, and we are very sorry that we failed to meet this goal.

Please accept our sincere apology.

The comments and suggestions we receive from our guests are taken very seriously, and we genuinely appreciate your assistance in helping us improve. Please be assured that the issues you've raised have been addressed, and are being resolved.

Thank you,
The Management Team
Quality Inn & Suites, Lacey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Quality Inn & Suites

  • Quality Inn Lacey
  • Lacey Quality Inn
Address: 120 College St. SE, Lacey, WA 98503
Price range (per night):* INR4,369 - 6,385

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