We arrived for a soccer tournament, after having booked 3 weeks in advance, to find the hotel not ready for us at all. They weren't ready by check in at 4:00 pm, they weren't ready by 7:00 pm after our game...they weren't ready after dinner approx. 9:00 pm but muddled through and managed to get all but me into a room. I didn't get a room until ~10:20 pm after they kicked someone else out of room315 to put me in. They didn't clean the room or change the towels, saying the people hadn't been in long so it was ok. I called down to the desk to complain that the washroom reeked of urine and that there were used towels. One of the desk gentlemen came up, couldn't smell the urine and told me there were still plenty of clean, unused towels for me. He said he would take $10.00 of of my room rate for the night because of the inconvenience. I said that I expected this night to be free considering the trouble just getting a room that night.
I didn't speak to management again until check out when I smiled at the desk girl , paid for my room..."on the credit card I reserved under" I said when asked how I'd like to pay, signed the receipt and asked politely for the name and address for the manager of the hotel.
I hadn't seen her before, so did not discuss the dissatisfaction of the hotel with her at all.
Apparently a good offense is the best defense for this hotel, because before we had even arrived back at our homes, a letter of complaint about our group and especially me was sent to our league.
They lied and exagerated about evertything, (thank heavens for many, many letters of complaint from our team to our league) so the truth was exposed.
They were completely incapable of handling a group. They never cleaned our rooms for our 2 night, 3 day stay. These were older teenage boys at a soccer tournament...4 to a room...they had to use the same towels for 3 days...yech!
They screwed up the billings on the rooms, and tried to deflect their complete inadequacy by blaming us. We had sent room assignments ahead with the reservations 3 weeks in advance.
The absolute worst part of it was that none of the hotel staff took ANY kind of responsibilty. The blamed everything and everyone else and never tried to make things right. They just got rude and unhelpful.
Sadly for the Baymont Inn name, we will never stay in another of these establishments, even though they are all independantly owned. Why, when there are so many good chains around would anyone ever take a chance on such a horrible experience ever again. The Wyndam name has also been sullied by this location.
STAY AWAY!!!!

We arrived in the late afternoon and our room was not ready. We were in Seattle for a soccer tournament so we would have liked to get settled before our game that evening. When we finally checked in at approximately 8:30pm the room was disgusting. The floors were filthy and there was urine on the toilet. The next day our room was not cleaned when we got back so we waited patiently and when the staff showed up at 1:30 we left so they would be to clean the room. We got back 2 1/2 hours later and the room had not been done. This was very poor service. I would never stay with this chain of hotels again.

I was in town for a dog show with yorkie.
The hotel was great since it took pets.
Also the front desk walked my dog when I was taking a nap.
Breakfast was a great treat in the morning.
Linda the front desk agent was so friendly.

Enjoyed stay. Clean rooms, friendly staff and great value. We will definitely stay again when comeback to area.