I have never in my life had anyone in the hospitality service be so extremely rude and lacking of any form of customer service skills as the desk clerk at this Quality Inn & Suites. Then to top it off this inhospitable person is proud to admit to be the General Manager and director of sales and marketing. Her attitude was absolutley horrible! I guess since she is the GM she figures she can be this way towards customers and not have to worry about getting reprimanded by superiors. Yet it's customers who will either make or break the existence of a hotel.

We have stayed at quite a few Quality Inns on this tour and this one has some problems. The only good things I can say is that the room was fairly clean and the bed was comfortable. They have a serious problem with the water pressure, sometimes I could get no water at all in the sink or shower! Other times there was only "hot". There was no sink "stopper" so it made it difficult to shave and you could easily lose something down the drain. Nothing worked properly in the exercise room. It took them nearly an hour to get us checked in and were very slow and not particularly friendly or apologetic about the hassle. And last but certainly not least was the train noise! It will wake even the heaviest sleeper at least 3 times a night.

I don't usually write bad reviews, but this hotel was horrible.

The first night, the refrigerator was so loud, we had to have the TV all the way up and still had trouble hearing it. The fridge did this all night. The next morning, I called the front desk and asked them if they could take a look at it - and they said I had to pay extra if I wanted a working fridge or microwave. I tried telling them I didn't want it to work, I just wanted to get some peaceful sleep. They would not help - I just unplugged the fridge for the rest of our stay.

The second night, I pulled the covers down to slide into bed and up came crawling a black pincher bug thing. I was horrified and could not get assistance. (The next day, there was a spider crawling up the wall next to the bed, but at least that wasn't in my bed!)

Also, we made reservations for 4 of us, and we were only given 1 towel and only 1 towel per trip to the front desk... So 3 trips just to get towels for me, my husband and my two kids to shower. Heaven forbid if we needed a towel for the pool.

Please, do not stay at this hotel.

Not only was this the filthiest motel we ever stayed in but was double charged for the room and their general manager would not reverse the charges and is very rude. We had to contact the Better Business Bureau and the Washington Attorney General office to help us with this mess. We would strongley adivise anyone to not stay at this place!!!