I called the front desk to complain that there was no hot water. The girl at the front desk said that the boiler had “gotten turned off” and that they had just turned it back on, to give the water a half hour to warm up. At 9:30 p.m., I tried the water again, and it was still cold. At 10:00 p.m., the water was still cold and I went to bed, thinking it would have warmed up by the morning. I woke up at 5:45 a.m. on November 5, 2011 and attempted to get the hot water working again. It was still cold (I tried turning it to both "C" and "H" and it was lukewarm at best). I called the front desk at 6:00 a.m. and told the girl that the water was still cold; I asked if it was just my room and she said that no, that at least two other customers had complained. She said that the maintenance man would not be in until 9 a.m. I explained to her that I had to leave by 7:00 a.m. and so I hoped that they were not planning on charging me for the night since I was not even able to take a shower. She said that her manager would be in at 8:00 a.m. I gave her my cell phone number and asked that she please have her manager call me on my cell phone to discuss comping the room. I never received a call from the manager.

At 2:00 p.m., I returned from Auburn to the hotel and went to the front desk and asked for the manager (Yongkil). I explained to him that I would like to have my room comped because there was no hot water and I was unable to take a shower during my stay that night or the next morning. He said that the maintenance man had entered my room and that the water was hot, and that “I just didn’t know how to work it.” I explained to the manager that I had already figured out that the hot and cold water were switched, and even so, that I had tried with the knob on both the “H” and the “C” for several minutes to make sure that it was the water and not me. Additionally, the girl working at the front desk said that the maintenance man did not get in until 9:00 a.m., which means that a minimum of 3 hours had passed since I needed to take a shower and the time he allegedly tested the water in my room. He also stated that I was the only person who had complained about the water, in contradiction to what the girl I had spoken to twice before had told me (that at least two other people had complained about the water). Finally the manager said, “well what do you want me to do.” I said, “I want you to comp me for the night that I was unable to take a shower.” He said that he did not have authorization to do that because the room was pre-paid (note: when I called Days Inn customer service a half hour later they told me this was not the case and that only the hotel manager had authority to reverse any charges on the card, and they could not explain why he would have said or thought that). He said that he would cancel my reservation the room, and that I could check out today. I explained that my reservation was for one more night, that I only wanted the one night comped that there was no hot water. He said “If you are unhappy with the services, you can check out today and I won’t charge you.” Confused, I explained that I was only unhappy because I could not take a shower. He just kept saying that he would cancel the reservation and I could check out today. I asked if he was kicking me out of the hotel. He said, “I will give you one hour.” I explained that I was not going to leave until he clarified whether he was going to charge me or not. I asked, “So you are telling me that there will be zero dollars charged to my card?” He did not directly answer my question, just kept saying that he would “cancel my reservation, and I could check out today.” Finally when I insisted that he answer my question, he said “I give you my word.” At this point, I was still uncertain as to what the manager was insinuating or what I was going to be charged or not charged. THEY CHARGED MY CARD FOR THE NIGHT THAT I DIDN'T STAY!! Have had to file a formal complaint through Days Inn corporate.