I just completed one of my many stays at the Holiday Inn Kent, WA. The location is great, the proprty is quiet, clean and attractive but the best part of this hotel is the Staff, they go out of the way to make you feel welcome and to accomodate your needs. The Manager has done an excellent job with this team.
If you need a hotel close to the city and aiport and tired of the hotel mess around the airport I would stay at the Holiday Inn Kent!

We booked nonsmoking room and they even made us sign that they would bill us $200 if we smoked in the room (which seemed odd) But as soon as the door opened to our room my wife and i turned to each other and said this is a smoking room (labeled as nonsmoking though.) Our son has severe asthma and can't handle it besides the fact we didn't want it. When I tried to call from hotel phone they didn't answer after 22 rings. So I used my cell and they picked up. They said they had no other rooms to offer and wouldn't refund us. My son's asthma of course was severely aggravated.

Then late that night some people tried to open the door with their key and when I opened it they were shocked. Their room key envelope had our room number on it.

The manager called the next day and said he would refund the money but when Hotels.com talked to me they said he only refunded 45% of what we paid Hotels.com. Hotels.com refused to refund more.

Besides these issues, this is clearly an old 1950's style, entrance to every room from the outside hotel that was taken over and "redone" But they didnt do a sufficient job converting the smoking rooms to nonsmoking. To do that properly you need to remove carpet, etc. That doesn't appear to have been done.

The walls and ceiling were thin--we could hear people on all sides walking and talking too. This hotel seemed to cater to 2nd rate bands--tour bus in the parking lot and interesting crowd coming and going.


I've stayed at other Holiday inn properties but this one was cut from a different cloth.
There's a Hampton we stayed at a week earlier which is about 2 miles closer to the airport on the same road, I'll stay there next time thank you--100% smoke free and built in 2010.

I always stay at this property when traveling for business in the Seattle area. Great access to couple of freeways, quiet location and wonderful eatery across the parking lot. Front desk staff on every stay has done everything possible to assure my room requests were met or exceeded.

I just stayed here on a recent trip to visit some friends in Seattle. The overall accomodations were very nice. I brought my kids and was very thankful for the breakfast they provided. My kids got a kick out of making their own waffles. The rooms were nice, however I think we got shorted on beds. I am 5'2" and my feet hung off the bed, they seemed to be very small. We had 4 people in our rooms ,if traveling alone the bed probably would have been fine. The hotel pool was closed the entire time we were there, I wasn't sure if it was because of the weather though. I would have enjoyed the hot tub while it was raining. Overall for the price, not a bad stay at all, not far from anything in Seattle, and the staff was great.