Only stayed at the hotel to crash for the night. The bed was worn and the furniture was dated. however it was a simple place to crash.

My husband and I were shocked at the lack of professionalism in the staff. Besides the slovenly appearance in more than one front desk agent, there was a gross lacking of customer service and training on front desk procedures, even basic ones like checking someone in. The general atmosphere was not welcoming after a long drive. I normally stay next door at the Quality Inn, which we love. I mistakenly reserved a room at the Comfort Inn. I will never make that mistake again. The difference is night and day.

My husband and I were on the road between Hood River and Kennewick, it was late, and we needed a hotel room. So I used my i-phone to access hotels.com and research Kennewick hotels. Comfort Inn came up best because it had a vacancy, had a hot tub, and a map was available. I called and a pleasant lady made the reservation, indicating that because of the short time before I arrived, my credit card was immediately being charged for $110.

We arrived 15 minutes later, thanks to the map, and were greated buy a greasy man who reminded me of the pizza delivery man on TV. He said 'whatya want,' instead of 'can I help you.' Like I'd be there at 10:30 at night for something other than a hotel room? However, he checked us in, and we felt the room was pleasant and enjoyed the hot tub.

The next morning a bill slipped under our door indicated we owed $82.00 for the room. I inquired at the desk and the lady said it was a mistake, we shouldn't have gotten it, and that we were required to pay the hotels.com price of $110. I said why? Naturally I wanted the best price. The lady said hotels.com was just a middle man and that I should have used choicehotels.com (like I would have known that at 10 pm on the road?). She also said I would have been better off just walking in and asking for a room, (like I'd have known how to get there and that a vacancy was available at 10 pm on the road?). She also refused to give me the bill that had been slipped under my door so I could take up the issue with hotels.com.

So apparently hotels.com, or Comfort Inn, screwed me out of $30 bucks. Plus the butter at the breakfast bar was frozen and I couldn't spread it on the toast.

I won't stay at a Comfort Inn again, won't recommend it to anyone, nor will I use hotels.com again, even thought it had the best user interface for surfing on an i-phone.

This hotel was so hidden off the main road there was no way we would have found if we didn't have our gps. The room to me was not worth the price that we were charged. Will skip this hotel on our next trip.