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Harbour Inn – reviews, photos

1606 Main Street, PO Box 1350, Freeland, Whidbey Island, WA 98249
Hotel amenities
Harbour Inn
Ranked #1 of 1 hotels in Freeland
3.5 of 5 stars 17 Reviews
18 November 2011 -
wptaz
19 August 2011 -
Beverly W

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17 reviews from our community

    Trip type
Traveller rating
    2
    6
    4
    3
    2
Date Rating
Tucson, Arizona
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Better than expected”
3 of 5 stars Reviewed 18 November 2011
4
people found this review helpful

We were in Langley for a family wedding and selected the Harbour Inn off the list of accommodations on the bride and groom's website. I emailed the inn ahead of time to ask for early check-in so we could get ready for the wedding and they accommodated this. When we arrived, we were taken aback because it wasn't very attractive. The innkeepers were friendly and our room was a surprise. We had spent the night at a chain motel the night before and the room at the Harbour Inn was much larger. Behind the main sleeping area was a dressing room with two big mirrors and a small fridge and microwave. The bathroom was separate and pretty ordinary. The separate dressing area made it much easier for two adults and a teen to get showered and ready. We love Whidbey Island and would stay at the Harbour Inn again.

Room Tip: A room away from the road would be a good idea. However, we were just a few doors down from the offi...
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Rosa, California
1 review
2 helpful votes 2 helpful votes
“Was very pleasant”
4 of 5 stars Reviewed 19 August 2011
2
people found this review helpful

We stayed here two nights for our 30th anniversary. The woman checking us in was helpful. Our room was large and clean. The bed was comfortable, it was quiet and we had a good nights sleep. We forgot our camera battery charger in the room. We were notified that day, and it was mailed to us right away. It was a wonderful stay, we would go back again!

Room Tip: We stayed upstairs above the office, it was quiet.
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  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olympia, Washington
Reviewer
3 reviews 3 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Disappointing, but clean”
2 of 5 stars Reviewed 15 August 2011
2
people found this review helpful

This was a clean, budget motel, but I wouldn't stay again. Our room was in the annex, which was right next to the freeway, so the traffic was incredibly loud. The walls were thin, so we could hear the neighbors, as well. The mattress was uncomfortable and old, the bathroom was tiny, and the room felt really dark.

Room Tip: Ask for a room in the main building (further from the freeway)
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  • Stayed August 2011, travelled as a couple
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Vancouver, Canada
1 review
8 helpful votes 8 helpful votes
“HORRIBLE HORRIBLE people”
1 of 5 stars Reviewed 9 August 2011
8
people found this review helpful

We made a rervation for one night for a wedding. Found out the night before our the wedding that there was a mix-up on the date and we now had no place to stay. When called given no sympathy whatsoever, not offered any solutions/help and told "how is this my problem ?" On top of that, the bride left a gift for our room which was, in effect, stolen by the staff. Another wedding guest stayed there and asked for our gift. She was told "we threw it out, they aren't staying here". It shouldn't matter how busy a place is, how many calls they get, CUSTOMER SERVICE is the name of the game and this place just doesn't get it. Safe bet there will be no recomendation to stay here from us or anyone at the wedding who all know about it now. Shame.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarbourInnMotel, Owner at Harbour Inn, responded to this review
10 August 2011
The Harbour Inn has a 2-night minimum-stay policy during the busy summer months. We made an exception for this customer and accepted their reservation for just one night. Unfortunately, the customer's husband made the reservation online for the wrong date (a Friday instead of Saturday.) They were sent e-mail confirmation detailing dates and rate, nonetheless, by the time they learned of the error, we were totally booked and could not accomodate them. Because we are the only motel on the south end of Whidbey Island -- the next closest motel is 17 miles up island -- we had nowhere to send them. This angered the customer to the point where she verbally abused our manager and threatened to rescind the credit card payment for the night they no-showed. At that point, their was nothing more we could do to help resolve this unfortunate situation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olympia, WA
1 review
4 helpful votes 4 helpful votes
“Disappointed.”
2 of 5 stars Reviewed 12 June 2011
4
people found this review helpful

We were there for two nights and did not receive room service because we let a friend couple use our room to freshen up between working to prepare for a wedding and going to it. They did't even shower, just changed clothes. The real problem was that they were so snotty about it. Wouldn't stay there again if it was the last motel on WI. Customer service is definitely lacking at this place. Letting a friend use one's room to freshen up and receiving the reaction we did was totally unexpected.

  • Stayed June 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Harbour Inn

  • Harbour Hotel Freeland
Address: 1606 Main Street, PO Box 1350, Freeland, Whidbey Island, WA 98249
Price range (per night):* INR3,865 - 6,217

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