I spent one night at this hotel and was charged for two nights. My credit card was charged with two different transactions for the exact amount on two different days.
My discussions with the manager/owner of this hotel have been unsatisfactory. I have sent her documentation and she has not returned my phone calls. I would not recommend this hotel after this experience.
Value
Rooms
Cleanliness
Service
The room was your basic Queen size bed room. On a scale of 1 - 10 for cleanness, I'd give it a 5. Called the front desk 3 times for an extra pillow and never got one. I only hope the hotel driver found his way back from the airport. That was their excuse. When he returns he'll bring the pillow right up. And finally what really gave this place a poor rating was the fact that at 1:00 AM the fire alarm went off. I guess the driver was famished from his long airport run because when we went down to the lobby to investigate, all you could smell was the aroma of burnt eggo's. No apologese from the management at all the next morning.
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| Title | Source |
|---|---|
| “Quality Inn & Suites Federal Way” | Expedia.com |
