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Quality Inn & Suites Federal Way – reviews, photos

2.5 of 5
1400 S 348th St, Federal Way, WA 98003
Hotel amenities
Quality Inn & Suites Federal Way
Quality Inn & Suites Federal Way
Quality Inn & Suites Federal Way
Quality Inn & Suites Federal Way
Quality Inn & Suites Federal Way
Quality Inn & Suites Federal Way
Ranked #11 of 12 hotels in Federal Way
2.5 of 5 stars 12 Reviews
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12 reviews from our community

    Trip type
Traveller rating
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    3
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Date Rating
Spicewood, Texas
Senior Contributor
28 reviews 28 reviews
Reviews in 14 cities Reviews in 14 cities
48 helpful votes 48 helpful votes
“Keep searching. There MUST be better in the area!”
1 of 5 stars Reviewed 8 August 2008
1
person found this review helpful

We needed a last minute hotel after staying at the stellar Courtyard in downtown Tacoma. The woman at the desk was extremely friendly but that's where the good news ends. We paid $99 night for what should be a $39 a night room. The carpet was filthy, the beds are mushy and the air conditioner was loud. This is a little surprising given the area where the hotel is located. There certainly must be better properties in the area. Keep searching.

Stayed August 2008
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Ask callmaniac about Quality Inn & Suites Federal Way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SE Washington State
1 review
“Not again...”
2 of 5 stars Reviewed 24 July 2008

We (2 adults, 2 children) spent 2 nights here.

Room was clean, in decent repair, but we found the beds really firm...hard would probably be a better description.

Housekeeping was knocking on the door shortly after 8:00 AM, HOURS before checkout. We didn't have the "DO NOT DISTURB" sign out...didn't think it necessary that early in the morning.

Our first night didn't go well, as it sounded like a herd of buffalo were having an all-night dance on the floor above. Apparently they only stayed the one night, as no problems with noise the second night.

Both mornings we found the breakfast area trashed and that most of the food had run out. To her credit, the -ONE- lady that they had taking care of the area was working her fanny off, but preparing/stocking food, making coffee, filling drink dispensers, and trying to clean tables was a bit much for one person.

You could smell the indoor swimming pool when you first walked in the motel entrance. The pool area appeared to have been half-heartedly cleaned...dirt/debris in corners, etc. We swam in the slightly cloudy pool against my better judgement, and had the red stinging eyes to show for it. (A properly maintained pool will have no odor or a slight "Chlorox" odor...the "swimming pool" smell is actually due to a LACK of maintenance). The posted rules were not enforced.

I used the courtesy computers in the lobby once, out of the several times that I wished to. The other times I tried the machines either couldn't get a connection to the internet (twice) or were in use by kids playing combat games on the internet (several times spread across both days).

The neighborhood provides an interesting assortment of vacant buildings, and gang graffiti...need I say more?

  • Stayed July 2008, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Elkins, West Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Enjoyed the Visit”
4 of 5 stars Reviewed 13 June 2008

The staff and new owner at this hotel were great! The new owner had just arrived the day before we did. He was very interested in guests opinions and working on learning the business. The hotel was clean inside and out. The first room we were in had a very noisy fan and we were moved immediately without any questions. Next room was clean and comfortable. Any information or directions that we needed were always provided with a smile and hints for ease of local travel. Continental breakfast was standard fair. We'd gladly recommend this hotel!

  • Liked — The Great Front Desk Staff
  • Disliked — Still Allows Smoking in Some Rooms
  • Stayed June 2008, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Blue_Cyclone about Quality Inn & Suites Federal Way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellevue, Washington
Senior Reviewer
10 reviews 10 reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
“Very acceptable”
4 of 5 stars Reviewed 12 November 2007

This is a very clean hotel, front desk was friendly great at giving me directions. I did have to cut my stay short because I didn't reserve the room ahead and they had conflicting events but it wasn't a problem as I needed to work further south anyway. I will stay there again. Room had mini kitchen and again it was clean. They accepted my pet with reasonable deposit.

Stayed November 2007
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Ask doubledsgrandma about Quality Inn & Suites Federal Way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
“Very good hotel + Reasonable Price”
4 of 5 stars Reviewed 3 September 2007
2
people found this review helpful

We were pleasantly surprised with our hotel, since generally Quality Inns are mediocre. We had requested an early check-in (which we were able to do) since we wanted to spend the day at Wild Waves (about 1 1/2 mi.). Our room was very clean and modern, and included a refrigerator, microwave, coffee maker, free internet, safe, indoor pool, fitness room, 24/7 coffee in lobby, and expanded continental breakfast.

My only "complaint" was the bed pillows are pretty thin. When we requested additional pillows, there was no one to deliver them, so we had to go down to the front desk to get them. I'm glad I wasn't already in my jammies :-)

Lots of fast food places and restaurants (and Costco & Wal-Mart)within a couple of blocks.

  • Liked — Room amenities
  • Disliked — Pillows
  • Stayed August 2007, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Additional Information about Quality Inn & Suites Federal Way

  • Quality Inn Federal Way
  • Federal Way Quality Inn
Address: 1400 S 348th St, Federal Way, WA 98003
Price range (per night):* INR4,481 - 6,553

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