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Courtyard by Marriott Seattle Federal Way – reviews, photos

3.0 of 5
31910 Gateway Center Blvd. South, Federal Way, WA 98003
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Courtyard by Marriott Seattle Federal Way
Courtyard by Marriott Seattle Federal Way
Courtyard by Marriott Seattle Federal Way
Courtyard by Marriott Seattle Federal Way
Courtyard by Marriott Seattle Federal Way
Courtyard by Marriott Seattle Federal Way
Ranked #3 of 12 hotels in Federal Way
4.0 of 5 stars 44 Reviews
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44 reviews from our community

    Trip type
Traveller rating
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Date Rating
El Dorado Hills, California
Top Contributor
67 reviews 67 reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
“Very nice stay with EXCELLENT customer service!”
4 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

First time staying hear and I do a lot of business in the Seattle/Olympia area. The Marriott Courtyard is a very good one by Courtyard standards. Good location to dinning, business and shopping. What puts this Marriott Courtyard over the top of the list is the staff. I visited during the massive storm and got stuck as flights were canceled. The staff handled the storm, power outage, local people getting stuck and staying at the hotel with GREAT customer service. They gave us extra blankets, flashlights, fresh cookies, food/drinks with the little power (small backup generator) that they had all with a big smile. And that was not an easy task for them with some guests just being rude, selfish and downright not very nice. For the most part guest were very good but the ones that weren't REALLY stood out and the staff handled them with professionalism and grace. I normaly stay in either Seattle or Olympia but this Marriott with it's staff earned by business going forward. Nice work!!

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SEAFW, General Manager at Courtyard by Marriott Seattle Federal Way, responded to this review
10 February 2012
Thank you for taking the time to provide us with feedback. I am glad that my team and I were able to provide you with a memorable stay even under the circumstances of snow storm and citywide power outage. My team and I are committed in ensuring that we provide all our guests, comfortable accommodations and great service. I know that you have many choices and I thank you for choosing the Federal Way Courtyard by Marriott Hotel to serve as your host hotel while visiting Washington . We look forward to your next visit.
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Seattle, WA
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Fun!”
4 of 5 stars Reviewed 6 January 2012

We live in Federal Way, but decided to have my daughters 10th birthday party here...the pool was really fun, and although the girls were partying loud way into the early hours of the morning, we got a very nice knock on the door from security to quiet things down...but he was really nice about it!

  • Stayed March 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Portland, Oregon
Senior Contributor
25 reviews 25 reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
“Was ok, clean rooms”
3 of 5 stars Reviewed 22 December 2011

We stayed here one night with our second stay being next door at the Hampton Inn, while this is a decent hotel there was nothing special about it either, although the lobby and front desk people were very nice, I thought the price was rather high for the room and area and would recommend the Hampton if you have a choice (which at the time was 80.00 cheaper and much nicer)

  • Stayed March 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Santo Domingo, Dominican Republic
Senior Contributor
25 reviews 25 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Nice hotel in Federal Way”
4 of 5 stars Reviewed 27 November 2011

Of course I am not going to compare it with Cedarbrook Lodge, the best one in Seattle inmy opinion so far, but this Marriot is pretty decent, the staff is very friendly and helpful and they give you free ride to the airport, some 15 minutes away. They also provided a free transfer everyday to the work event I was participating in, some 10 minutes away. You can walk to The Commons Mall, a 10-15 minute walk, which is very convenient. I enjoyed this little exercise. The rate includes breakfast. The rooms are nice, clean, comfortable. They have a good size and both wifi and LAN internet.

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Columbia SC
Senior Contributor
31 reviews 31 reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“Good Courtyard Experience”
4 of 5 stars Reviewed 4 November 2011

Just staying for one night here. The new Courtyard Lobby look is done well here. I have been impressed by this new look ever since I saw it about a year ago. Well done Courtyard.

This hotel has a practice in which the registration folks stand in front of their desks if they are not serving a guest. This way there is a more informal friendly greeting instead of the old "how can I help you?"

The lobby food bar is pretty good. I ordered the egg breakfast and it was brought quickly and was very nice. It's a bit pricy compared to say an IHOP, but you don't have to go anywhere to get it. I did not buy the Starbucks coffee offered but helped myself to the free lobby coffee.

The rooms were at the usual good Marriott standard.

It was a good road warrior stop.

Room Tip: I don't think there is a whole lot of difference between rooms regarding noise. The hotel is a...
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  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Courtyard by Marriott Seattle Federal Way

  • Courtyard Federal Way
  • Federal Way Marriott
  • Federal Way Courtyard
  • Courtyard Seattle Federal Way
Address: 31910 Gateway Center Blvd. South, Federal Way, WA 98003
Price range (per night):* INR6,889 - 10,362

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