We arrived around 10:00 PM and checked in. Raj, the man running the front desk, seemed nice at first. After loading into our room on the second floor, things seemed okay, though the floor was a bit dirty. I discovered the door on the other side of the room was completely unlocked. Odd, right?
I got a plastic cup to get some water and noticed the trash can was missing. There wasn't a trash can in the room. Again, odd. Then, I noticed a BLOODY SYRINGE in the tissue holder beneath the sink and I noticed a blood splatter on the wall next to the bathtub. My partner brought the syringe to the lobby and Raj put the syringe in an envelope and slipped it under the desk. He came to our room and told us that everything was fine. My partner slept with one eye open and constantly heard people turning the knob to our room all night.
The next morning, I took a shower and went to grab a towel when I saw drops of blood on the towel. My partner took the towel to the lobby and asked for a refund for the room. Raj and another Indian man came to the room, inspected the bathroom, and told us it was "just dirt" on the wall and spoke to each other in a foreign language. They then told us we could have our refund if we left within five minutes (!!!!).
Our refund was $40 in bills and the rest in loose change. Two nights later, I wrote the ABVI corporation and got a generic response and had my complaint forwarded to the management at the inn. A couple days later, I got another generic apology letter from the inn, apologizing for the "dirt." No compensation, nothing.
We will never ever ever ever stay at one of these chains again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 April 2011
Thank you for taking the time to post your review. We appreciate your comments. We apologize for any inconvenience you encountered while staying at our inn. We use your review to assist us in further training our staffs and and to evaluate our facility for future upgrade and changes.
Incidentally the back door to the room opens out to the balcony which faces the lake and can only be opened from inside of the room and there is no door knob on the outside of the door. Again we apolgize for any inconvenience you had.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC