We have never been treated as poorly as by the girl that checked us in. We waited a good 5 minutes before she came out of the office directly to the right of the check in desk although she saw us standing there. She was extremely rude and unhelpful. The room was a typical hotel room.

Our plan was to stay two nights, but could not. The check-in guy was terrible. No business center. No book of area restaurants. No help.

We were worried because we used hotel points for two nights and thought we would loose out, but the hotel customer service and the morning desk clerk were great.

She told us that they often let customers use the computer in the office for work. The guy never offered.

When we asked him for restaurant help, he offered none. The next morning we drive 4 miles south and see an Applebee's, unbelievable.

Live and learn, I guess.

This hotel is the highest priced hotel in the area. We chose to stay there because my daughter had a softball tournament nearby and thought they would cater to teams. However, their pool closes every night at 8:00 pm. So, we were unable to ever use the pool due to conflicts with softball game times. Several other team members also stayed there for the same reason and like us, were never able to use the pool. The restrictive pool hours should be posted on their website - I never would have stayed there had I known. All the other hotels we've stayed at had the pool open until at least 10pm.

So, I would not recommend this hotel for softball teams playing in tournaments in the area. There are other hotels in the area with better prices and indoor pools with later hours.

I stayed at this hotel in September 2005. This is one of the nicer hotels in the Centralia area and the price reflects this. The room was clean and contained a refrigerator and microwave. There was high speed internet available in each room. The breakfast in the morning (usually of good quality and choice in most HIExpress locations) was excellent.

There are not many dining options around (you have to drive an exit or two on the interstate to find anything) but several pizza places deliver for those not interested in driving out.

I would stay here again. I found the staff to be very helpful as well.