This is the worst hotel we ever stayed in. The hallways stink of cigarette smoke, the walls are dirty, and the carpet is stained and sticky at places. Several months worth of dirt was visible between the bed and the bedside table. The sheets are so thin and old that they are torn at the corners and don’t hold onto the mattress anymore; you end up sleeping directly on the mattress without the protection (!) of the sheets. That makes it very uncomfortable, disturbing and disgusting! As for the bedcover and the blanket, well I don’t know . . .
The walls are thin, the floors are creaky and, as a result, you hear noise coming from the hallway, the adjacent rooms, and the rooms above, making it for a very noisy experience and an uneasy sleep.
Last but not least, the continental breakfast and the kitchen area!!! The kitchen / dining / lounge areas are so dirty that it puts a damper on your appetite right away. And it’s as well, because, as an other reviewer said, it’s a joke with the stale mini-bagels and cereals offered. The furniture is old and dirty, and you can barely see through the windows. In the food preparation and handling area, you find the milk, orange juice, butter and cream cheese, not far from empty dishes, dirty coffee pots and cleaning products. Brooms, dirty mops and other cleaning devices lay on the kitchen floor along with garbage overflowing from the bin (both in the kitchen and the dining areas). Health Services would have a field-day if they showed up there!
I hope all Travelodges are not the same, but I won’t be the one to find out!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 October 2010
I'm sorry our hotel did not meet your expectations. We strive to provide clean, affordable accommodations. Thank you for your feedback. It helps us to improve our hotel. It is true that we do provide smoking rooms. While we try to ensure that guests do not smoke in the hallways or leave their doors open while smoking it may occasionally happen. The conditions you describe regarding the cleanliness of the room and the condition of the bedsheets are certainly not up to our standards. We do steam clean the carpets regularly and continually spot clean tough stains. The housekeepers are instructed to dispose of linen that has worn thin. Regarding the walls being thin and the floors being creaky, the building is nearly 30 years old and it's true in some areas that the floor might squeak. It's also true that if a guest is loud enough you might be able to hear them in another room. On the other hand, our desk staff are trained and effective in responding to noise complaints swiftly, professionally, and assertively. We do clean the breakfast area while serving the food and after it has closed. Some of our windows in that area have accumulated stains between the panes that we are unable to clean. We intend to replace the windows but this will unfortunately have to wait until we have an opportunity to spend some money on renovations. We had been leaning a mop and broom up behind the kitchen counter area, but we agree that this doesn't looks so good and we've removed them. Thanks for pointing this out to us. As for Health Services, we'd be happy to offer any agent a room at our hotel any time. Come on down.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC