I stayed here after surgery recently. The hotel is beautiful & rooms were clean. The bed was exactly what you expect from the westin...it was heavenly.

The beds in this hotel were so comfy that I could hardly wake up. I usually take an hour to get to sleep and wake up at least twice. I love the beds. the Hotel is gorgeous and directly across the street from my favourite restaurant Ze Tejas which is located in the Best Mall ever - Bellevue Square. We were even given a late checkout of 3 pm. Awesome staff too!!!!! Wi Fi is pricey which is all I can complain about.

Our favorite holiday tradition is to spend the night at the Westin Bellevue and watch the annual holiday show that performs nightly. This was our second year and we plan to continue the tradition every year. Each night at 7pm the streets in front of the hotel turn into a music wonderland. Toy Soldiers and holiday characters dance down the street to lively music. They dance and take photos with you and it is so fun. My girls absolutley love it. The hotel is amazing and the staff are incredible. The pool is by far one of the best hotel pools I have been to with gorgeous lounge chairs and amazing views. The service is impeccable and the rooms are gorgeous! Every time we stay it is a wonderful experience and all year long my girls ask when are we going back to the Westin!

Overall, the hotel is excellent. Location, facilities and hotel design are great.

Last stay, however, I associate with customer service which does not wish to go its last mile. I reserved a stay for 2 weeks, but decided to check-out for two days on the first weekend for ski resort, but then to come back for rest of my stay. However, the hotel staff was not able to accomodate my request and provide reservation with same rate I booked initially. I have platinum membership with SPG/Starwood, and to be honest it's the first hotel in my long travel history when a hotel refuse such simple request. So, I decided to check out earlier and when came back stayed with Hyatt Regent Bellevue. The Westin missed another 9 nights I could stay with them, and my strong loyalty deteriorated.