Stayed at the Bellevue Hilton... Needed a local room due to power outage. Nice size room with couch.. very comfortable and great bed. Ordered Room Service - Tiramisu was great! Thought this hotel was a very good value compared to other hotels closer to the mall.

I have been staying at this hotel for years as business brings me to Bellevue, and I have previously written a positive review. It saddens me to update my review of this hotel with the reality that it's slipping -- the next time business brings me to Bellevue, I'm likely to look elsewhere. By no means was my stay terrible, but this hotel now needs some work.

First, on service. I am a Hilton Diamond member and accustomed to Hilton properties doing a good job honoring the room preferences in my profile (high floor, away from elevator). On a few of my most recent visits to this property, the hotel has ignored these room preferences. This includes just last week, when my room was right near an elevator on a low floor. In such a large property, I find that irritating. Furthermore, when I inquired at check-in if a different room was available, the clerk gave me attitude about it.

Service at check-out was also irritating -- at prime check-out time (~8am), the hotel had one clerk working the front desk. She was doing her best, but between a long line of guests and a constantly ringing phone, she was falling behind.

The hotel also needs renovation. The guest rooms are out-of-date, with aging wallpaper, fading curtains, bland carpet, etc. My most recent guest room also had very poor lighting and was freezing for the length of my visit -- to get the room to be 68 degrees, I had to set the thermostat at 88 degrees. It's time for a thorough update of the furnishings and decor.

Again, not a disaster -- but slipping in quality, both facilities and service. Will certainly investigate other Bellevue hotels on my next visit.

The location was the reason we decided on this hotel - close to where we needed to be. I enjoyed going up and down in the glass elevator & the "interesting" front entry to the lobby. Nothing extraordinary or memorable about the room - it was comfortable & clean.

All the staff that we encountered were friendly - from the registration desk to the restaurant - even the gift shop.

I stayed in the hotel for 4 nights and this is centrally located in Bellevue downtown. The quality of rooms is average and hotel seems to be old and dull. However, it is 1-2 miles away from bellevue downtown markets and is convenient that way. There is no heated pool to enjoy in winters as well so the quality of activities within hotel is very low. But for a nonfrill business traveller it is good.