...if they hadn't completely ignored us.
I bookmarked the website and kept it in mind for a special get-away for more than a year. Then the moment came, and my wife went to book a reservation to celebrate our anniversary. And good luck! It looked like they had an opening for the dates we wanted.
First warning sign: the "check availability" link on the website was broken; it returned a 404. So no problem, they list a phone number -- we called and got voice mail. We left a message stating the dates we were interested in, and waited for the call-back. And waited. And waited.
Five days later, there's been no answer. Now, I don't know what's going on with them -- maybe someone has a virus, maybe they're dealing with a one-time problem, whatever. But this is a HUGE peeve of mine. If you're not going to return phone calls, don't give out your number. If you want people to book your place through the website, make sure that the site is working properly. Whatever yo do, do not ignore customers -- event the potential customers who haven't given you any money yet. Respecting your customers is a bedrock principle of good business that a surprisingly large number of entrepreneurs seem willing to disregard.
So I hear this is a nice place. It certainly gets good reviews. But now I have this bad taste in my mouth, and I'm probably not going to try a second time. It's a shame; I was looking forward to meeting the dogs.
If you own or manage Ashton Woods Retreat, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
- Manage your listing
