We booked a room #204 at this facility. After spending a few hours in the room it became apparent that some one had urinated on the carpets as the room was totally overpowered by the urine odor as the room warmed up . Upon closer inspection we discovered that the bathroom was the most disgusting bathroom we have ever stayed in. When we complained to the manager on duty, we were flatly refused a CLEAN room or a refund. We were forced to book another room at the Holiday Inn Express, which is constistantly clean. Comfort Inn/Choice Hotels have no regard for their customers satisfaction. This sad abandon of pride comes directly from upper level management. When I called Choice Hotels to voice my concerns, I was told in short that the management will have the last word in determining any injustices.
This hotel room was the filthiest room we have ever seen, which does not say much for Choice Hotel's upper level integrity.
- Comfort Inn Wytheville
- Wytheville Comfort Inn
