I chose this hotel for my husband to stay for a week, because of the cost. We are relocating to the area, so we didn't want to spend the more than $75/night at other hotels. I booked online which gave a terrific rate!
As soon as he got there he called to tell me that this place was the worst he ever stayed in. Unfriendly, unhelpful front desk, the room had SEVERAL lightbulbs burned out. Ceiling to floor mirrors (felt like a place for solicitation!). The door had previously been busted in. And such a heavy perfumed odor from god knows what, he had to keep his door open for awhile. It was totally gross!
Yes, they had coffee machines in the room, but after the first day they did not provide him with coffee, nor did they really clean the room. Spots that were left there from him were still there after they "cleaned" it. He complained that he needed coffee when they made the room for the next day. Yes, they provided him with coffee...one package of decaf. And no cups. The cups earlier provided were the thin plastic water cups.
The door didn't close correctly because it was busted in previously. Plus, one day he came back from work to find his door wide open! Thank god he had no valuables in there.
Me trying to call him through the front desk was a total and complete nightmare. They NEVER answered their phones, and I would ring repeatedly for TWENTY minutes before someone would casually answer. EVERY time (no exaggerating!)
The neighborhood is scary as all get out. I wish that we had spent the few more dollars it would have cost to be anywhere but here! Take heed of these reviews, please...!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 May 2009
I am concerned about the inconvenience you experienced at our hotel during your recent visit. Thank you for taking the time to bring this matter to my attention.
We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology.
A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I'd like you to give us another chance by staying with us again during your next visit to this area.
Again, I want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction.
We look forward to serving you again in the near future.
Sincerely,
Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
