We stayed in a 3 bedroom condo with friends, and took advantage of the package they offer which included the condo and lift tickets. The woman checking us in was very friendly and helpful. The condo was very clean, spacious and relaxing! Only one of the six people in our group had been skiing/snowboarding before so I'm probably not the best person to rate the slopes, but for a first timer I had a great time. Our snowboard instructor, Miles, was great and very patient! We took advantage of the shuttle service they offer from the condo to the slopes, and each time we never had to wait for more than 5 minutes (I don't know if it would be as quickly on a weekend).
My only complaint for the entire weekend was that the staff where you purchase your lift tickets, and where you purchase rental equipment didn't seem to know what was going on. For a couple of them it was because English was not their primary language, but others, who spoke perfect English, were confused about the package we had purchased and didn't know how to ring up tickets and rentals. But all in all, we had a great time and would definitely go back and would recommend Wintergreen.

I was traveling home from a retreat in VA....and driving thru the countryside...and remembered that I had always wanted to go to Wintergreen resort. So stopped in at the desk....they gave me a great rate for a studio/condo on the slope. It was VERY cold (early Jan). The room was very nice. You unload in front of your place and then park across the street. Nice bed, small kitchen area with little stove, coffee pot, microwave and sink, whirlpool tub in bath, small living area and a deck that faced the slope. Ice skating was going on for kids or adults outside also. As soon as I got there I asked about the spa....which you are allowed to use the pool, hot tubs and saunas for free. So headed there quickly....it was pretty busy (even after new years)....lots of screaming kids (and I just came from a silent retreat!) but I soaked in the hot water....and hit the sauna for a bit. I had dinner at the restaurant, the copper mine grill. Weren't alot of people but food was good and they were accommodating to my diet needs. A little costly though. I sat at the bar and ate while chatting with others and the bartender. Since it was so cold and they were calling for some snow...they turned on the snow blowing machines....so you could hear that outside my door. To cover up that noise I had my heat on in the room...so it was kind of like "white" noise. I wouldn't mind returning there to check out the trails but not sure I would stay on the slope. Beautiful area...beautiful sunset that night. I bet it is busy during ski season. I went right after new years...so not alot of people.

Have been coming to Wintergreen since the '80's. Great variety of slopes, conditions usually good even when nature hasn't cooperated, high-speed 6 person lifts reduce lift line waiting, good dining options at or close to the slopes. This is a property that really seems to work hard to insure your experience is positive. Our last trip we rented a house; a pipe froze, but the repair guys were there right away. This time we rented a 2 BR condo, which was nicely appointed and sparkling clean. The shuttle picked us up with very little waiting. Our 9 and 13-year old kids took private lessons, which was a big help for them and us. Even on one of the busiest days of the year (MLK weekend) the slopes were relatively safe (albeit pretty crowded). The policy of revoking lift tickets for skiiers/boarders who are speeding or out of control has lessened the chance of getting whacked considerably.

This is the second time that we have rented a slope side condo on the property. We have rented different units. Both times, the owner-occupied unit above us was incredibly loud. I guess this is the risk one takes in renting a condo at a resort over winter break. However, hotel management was very accommodating in trying to keep the noise at a minimum.

The resort's condos are rated gold (highest), silver and so on. The status of a condo only indicates its location relative to the slope -- although we were told otherwise -- not its upkeep or condition. Last year, we stayed in a silver condo; this year we stayed in a gold condo. This year's gold condo was actually in poorer shape. Housekeeping is mediocre – and even missed a day. And, upon arrival, we had to clean the bathroom sink, the kitchen trashcan (it had food stuck to the lid in several places), and hair from the tub.

We spent three hours at the tennis courts on the first day -- due to minimal snow. The three-court indoor facility was absolutely freezing. We wore our ski jackets to play. We are experienced players and can reliably report that the tennis pros are only mediocre. In addition, we scheduled court time and tennis clinics ten days before coming, even confirmed our times only a few days before our arrival, and the tennis staff still messed up. Surprisingly, this resort receives accolades for its tennis facility?

Regarding the skiing, we don't have enough good things to say. The ski staff (administration and instructors) are accommodating and attentive. The Guaranteed Learn to Ski program is outstanding and very economical. You don't have to be a novice to participate in the GLS program. Even if you are an advanced beginner or intermediate skier, you can take a GLS lesson a couple of times for one price; pick up new tips each time; and receive personalized attention in a small group setting.

Be sure that whomever is selling you your lift ticket and rental equipment is knowledgeable. (One day they charged us $50, and the next day they tried to charge us $85 dollars for the same thing. Senior staff straightened it out when we called them on it. This also happened to us last year.)

A member of our family had to be transported by Emergency Medical Services (EMS) to the University of VA Medical Center twice during our stay. Each time, Wintergreen picked up the cost. In addition, Wintergreen gave us a nice break in the price due to the poor snow conditions (not their fault) and loud neighbors above us.