This hotel could be summed up in one sentence: The facilities for our dog were great; the facilities for people where awful.

We stayed here in August 2011 en route to and from my father-in-law's in South Carolina. The location of the hotel is good, right near a large shopping district. In addition, we had our puppy with us because we wanted to show her off to my father-in-law. Thus, our hotel choices were limited. Since my American Airlines miles program was running a Best Western promotion, I figured we'd give it a shot.

I would have gladly paid double to stay at a different hotel that allowed dogs on the premises. While the Best Western Lee-Jackson Inn had a large area for dogs to run around in, as well as trash cans and bags for picking up after the canine guests, the rooms weren't really comfortable for people. The man working the late shift at the desk looked at me like I was a suspicious character (I'm a very small woman in my early 30s). He wouldn't even talk to me until my husband came in to see what was taking so long. Then, the entrance to the rooms were "motel style" outdoor entry. The outdoor hallways were dark, unpleasant looking, and outdated. Once we entered our room, in our room, there were holes in the wall right by the door. The bed was hard and uncomfortable, and I had the instinct to check for bedbugs (I didn't find any, fortunately) because the rest of the room seemed so dank and dirty. My white socks became dirty after walking on the carpet. The walls are also very thin, as it was easy to hear the dog next door to us, who smelled our puppy and freaked out and began barking loudly. We woke up early just to get out of there. We wouldn't have returned for a second stay, except we couldn't get a refund on our reservation. We certainly wouldn't book again, though.

I have never posted a "negative" review but believe I should here. I selected this hotel because I was traveling with my dog (who remains in a crate in hotels, BTW). I was given room 129 and it REEKED of pet urine. I counted 7 visible stains on the carpeting and when I brought this to the attention of the management, they brought an air fresher to the room. Seriously. I had to INSIST on being moved to a room where I could remain without my eyes watering- so I got one that reeked of cigarette smoke (listed as non-smoking on the door). This hotel was badly in need of an upgrade anyway (the pictures are a JOKE), AND the room I was rented should NEVER have been available, it was revolting. Worse, they never even apologized for the inconvenience. After a 9 hour drive into Winchester this was NOT what I needed. I tried to locate a different hotel but no others had pet friendly rooms. What a night!

Looks old from outside as well as inside. Was Very busy and seemed popular place to stay. Easy to find and few minutes drive from loads of eating places. Very close start of Shannanoah scenic drive and Winchester is a beautiful and quant town. Reception small. Room 2 beds, and small table and chair, ok. Had fridge, microwave and old TV. Free WIFI. No Breakfast included. Would probably not stay again.

First off, the staff was wonderful and very customer service focused. There was a mix up with our reservation and that was handled very efficiently. Staff regularly asked if there was anything else they could help with.

I was a little disappointed with the room. I'm picky when it comes to cleaning details. The raceway that held computer cables above the bottom moulding of the room was black with filth (but now cleaned by me with lysol wipes) and the wall paper peeling in places. However, the places that really needed to be clean were....the bathroom, microwave and frig were spotless. The carpet was odd in the room we were in - it was indoor outdoor. I noticed friends in other rooms had regular carpet.

The bed is comfortable but like most hotels they are using those small square pillows - it's hard to get comfortable with those.

However, the room was very very reasonably priced and I would recommend the hotel to others.

We also ate at the Perkins. Very busy place - food the quality of a Dennys and priced reasonably.