Traveled wit two kids of 11yo. I will not dwell too much on the tackiness and the high prices - if you have come here, it either does not bother you, or you considered the tradeoffs and made your piece with it. On top of it - in the age of mobile navigation one should not really feel trapped anymore - when we felt like it, we used out Tripadvisor mobile app, and found literally 100+ eating establishments within 5mi range, and went out to one with great success.
Now, to sum it up, overall - a very mixed impression.
First, the good:
- the staff is very friendly and the service is overall very good, with one exception - see below
- the lifeguards work really hard to ensure the park is safe and accident-free
- the buffet - right across the reception desk - turned out to be an unexpectedly decent meal for a reasonable price
- Magic Quest is pretty well done, and keeps kids 9+ occupied for hours. (Kids younger than 9 would probably need your help a little bit in figuring things out).
- the room was quite nice, the only minor gripe being the fairly poor soundproof of the door.
- the wristband makes things extremely convenient - you can use it to open doors, buy things, etc. Literally - this is the only thing needed as long as you are inside.
- to my standards - the place is well maintained, well appointed, and well run
Now, the bad:
- expect the bill to be higher than quoted price by about $100 (per day? Don't know - we only stayed one night). I want to emphasize that it is not the resort's fault - there are about 4 types of taxes tagged onto their room charge. It would be nice to be able to know about this "surprise" ahead of time somehow.
- the water park is rather small, and is probably more oriented to kids under 12. Bigger kids have limited options. Consequently, when anything breaks (and it sure does - read on) - something like 20% of your entertainment options is suddenly gone.
- Tornado slide was broken; which in and of itself was not a bid deal - things happen. The problem was the way they informed us about it - when we were checking in, they said something to the effect that "sorry to inform you that it is not working, it just broke, we are expecting a part today, but this is not guaranteed". Even the nice lady who was saying this looked embarrassed uttering this "dog ate my homework" kind of stuff. Later on, when we asked for some money be refunded because of it - they not only did not object, but also indirectly admitted that it had been broken for a while, and it would take an additional while to get it fixed.
- we stayed over Super Bowl weekend, and got to experience the resort when it was pretty much full to capacity (Saturday), and when there were fewer people - on Sunday,as a lot of guests departed to watch the big event. What a contrast! Saturday was not a pleasant experience - it felt like the park cannot accommodate the number of people that the hotel can. Lines everywhere, crowded, could not get a tube for some rides for a long time, etc, etc.
- there is a ride where 4 people are sliding down in a raft (green tube). The wait lines were abominable; from what I saw - for two reasons: number one being that the conveyor that brought the rafts back up was getting either broken or stuck periodically. Second one, though, is more annoying: young people manning the rafts and managing the line on top should really be better trained. Specifically: there is about a minute between two consecutive rides, a minute that could be spent organizing the next batch of people - as it sometimes takes a while to form a four-person batch from disparate family groups. Instead of doing that - the guards just stand there. Many a time the line reached all the way down to the main floor (4 floors down!), and it took 40 min to get to it! Why wouldn't any of the supervisors notice this and make a correction?
My overall recommendation: do not go with kids older than 13, do not go if you need to travel longer than 2 hours, if even that; do not go on big holidays, as it will definitely get very crowded. However - if you have got little kids, if you are not too far, and you go on judiciously selected date - you and your young ones will likely enjoy this place.
- Great Wolf Lodge Williamsburg Va
- Great Wolf Resort
- Great Wolf Hotel
- Great Wolf Lodge Williamsburg
