We stayed one night after visiting Christmas Town. Overall the hotel room was clean and the beds were very confortable. We paid less than 80 night for a one bedroom suite which included a free breakfast buffet. The buffet had a waffle maker, egg patties and sausage, muffins, fruit, oatmeal, cereal etc. However there were a few problems. As others have said, there is not much hot water, especially in the morning (I guess the housekeeping is using it up) so the kids were not able to take a bath. The towels were also thread-bare and unraveling on the edges. There was no shampoo but they did provide conditioner (it was not a two-in-one product), bar soap, and lotion.

We selected this hotel because of the indoor heated pool and hot tub. However, these were dirty and the temperatures were either so hot or cold you could not use it. Despite mutiple complaints from multiple families that the hot tub was way too hot (I have one and like it hot so I am used to hot temperatures but could not get in this one as it was way too hot). The management, although friendly, kept saying they will check it but the temperature was never changed. The first night the pool was an ok temp but a little cold but it was frigid the next morning (like they forgot to turn on the heater or turned it way down at night). We did not see any cookies but they did have free coffee.

This is my third stay at this hotel. The rooms are clean and the bed is comfortable. My only complaint is during the winter months, the hot water doesn't last long in the shower. I also stayed here last August, but didn't have the same problem. Other than that, it's a great place to stay and central to all of the area attractions.

This was a new hotel to us, but we left completely happy with the facilities and people that work there. The hotel is conveniently located to both the historic areas of Williamsburg and the shopping outlets.

The rooms were very well made with extremely comfortable beds. The free coffee, hot chocolate, and cookies throughout the day made mine and my kids' day. There was even a small library and reading area, of which we used the former for multiple kids books to read with the kids. The swimming pool and jacuzzi were very clean and we used them in the stay. We were checked in by Ashleigh, a very courteous and attentive employee, and we were welcomed back each time we returned. The hotel itself was very quiet and comfortable, and we felt at home each time we returned.

The breakfast choice was adequate for the star level of the hotel. There was a rotating main selection of food, for example: chicken and biscuits with gravy, or eggs with sausage and hash browns. While it's hard to judge a waffle maker, the resulting waffles here were much better tasting that others we've had at similar hotels. The young woman who waited on the breakfast room every day was very kind to us and our kids, and made sure we had enough to eat before she started closing up at 10AM.

Overall, it was a great stay, and we'd seek out this hotel in future visits to the area.

We arrived in Williamsburg and enjoyed a stroll around the historic area and did some shopping. It was raining so we decided to find a hotel. We found the Country Inn and Suites and were give a suite for the same price as the room we previously had in Roanoke a few days early. The hotel is very clean and the desk clerk very friendly and helpful. There was a weird heater or AC unit in a closet in the bedroom area which made noise going on and off during the night so that didn't impress us too much. The breakfast the next morning was just OK. The restaurant here was no where as nice as the one in Roanoke. Mostly the same food , but everything just seemed a bit worn out, not as clean maybe? However our room was clean and that's what is the most important to us. Same great coffee, though!~