We booked this hotel through Hotwire. This hotel was listed as a 3 star-and noted it was in line with Holiday Inn, so we booked it. Went to the lobby, the customer service was poor, we had asked for places to eat and the desk clerk just pointed and stated just go down the road and you will find somewhere to eat. After checking into the room we looked around, noted the phone did not work, pulled back the blanket and there was a big urine stain on the blanket. Room smelled moldy. We got our bags and put them back into the car. I went to the office and spoke with the front desk and informed them I was checking out and the reasons why I was checking out. There response was ok. No, gee I am really sorry there is a urine stain on the blanket, can we move you to a different room, can we refund your money, nothing. Went down the street and checked into the Holiday Inn. Plus of all this-After calling Hotwire they refunded 100% of my money. Hotwire also told me that on Mar 17 the hotel was downgraded. Rightly so!

I visited that hotel with my baby and had to wait 45 minutes in my car for the clerk to find a room with sheet on the bed, at this time it was 28 degree outside, when he finally found us a room it was a mess and it was on the third floor, the following day we had no clean towel, when requested towel the clerk hung the phone up on me. The beds are horrible, I was thinking I got what I paid for, but I check in to motel 8 that was about the same rate and got a cleaner room and a much friendlier service.

The previous reviews were made a year or two before so it needs updating. Upon first view of the property, it looked interesting in a good way, but that quickly changed. The rooms were not properly kept and I got a few bites from bugs I never saw (I did see a cockcroach running in the bathroom in the morning) as a goodbye present. There was one receptionist who was very welcoming and nice but in general, I feel it was an absolute waste of money.

Our ordeal with this hotel was a mess! We booked our room online and our credit card with charged. When we arrived in the early afternoon, the receptionist simply stated they had no rooms. My husband gave her the confirmation number and paperwork that showed our credit card had already been charged and she simply replied, "Well, we don't have any available rooms." Finally my husband said, "Well, may I use your phone because we need to find another place to stay."

WHAT KIND OF CUSTOMER SERVICE IS THAT???

Wouldn't you still want to keep a good name for your hotel despite the mix up and do whatever you could to find a place for your customer to stay -- even if it's at another hotel--WHEN IT'S YOUR MISTAKE that there are no rooms? While we were there, there was also a man telling her that the A/C wasn't working in their room and that it was too hot, especially for his children. She made no effort to assure him that it would be taken care of. Wouldn't you keep calling maintenance until they showed up?? Or offer an explanation that "we have contacted the appropriate personnell and they will be back to fix is as soon as possible?" Thankfully for us, we had booked it through the entertainment-- website. They called this hotel twice (were hung up on once) to straighten the problem out. They had proof that we indeed had registration and that Entertainment had communicated the necessary information to America's Best Value Inn and Suites. Still, no offer of help from the receptionist, so the EXTREMELY HELPFUL OPERATOR FROM ENTERTAINMENT-- accomadated us at the Wingate and the company compensated for the difference in price. WE'RE GLAD WE DIDN'T HAVE TO STAY THERE, seeing the staff was not helpful in any way.

I'm really not picky when it comes to service, but when you're working with customers, PLEASE do everything in your power to make ammends for your mistakes. If you've done ALL in your power and nothing works out, that's understandable, but when you DON'T EVEN TRY AND DON'T CARE then that's a problem.