I've stayed at this hotel, twice per month, for the past 3 years. They are excellent. The staff goes out of their way to get to know you and your preferences. They are always friendly and quick to accommodate anything you need.

I visited the Williamsburg area in mid-November 2011 for a family event. This hotel is large, modern and conveniently located on "hotel row" in a busy part of town just a mile or two from Colonial Williamsburg. It's actually located on a hotel "campus" where four hotels share a parking lot and a couple of family restaurants. It's not a bad arrangement, but late arrivals should be ready for a long walk from the car.

The staff is very nice, but not exceptionally helpful. I think most of them were browsing the internet at the check-in desk. The lobby is awkward and fragmented, but hey, you're not meeting Henry Kissinger there so don't worry about it. The breakfast room is a long hike down a couple of hallways, and while it is large enough and clean enough the food is simply awful. Everything is wrapped in plastic; everything is disposable; everything is processed. Skip it and go to the almost-as-bad IHOP across the parking lot. At least the food there is hot.

As for the room, it was Fairfield typical. We got the ordinary semi-suite, with a TV in the sleeping area and another TV in the "sitting room." The bed was fine, the A/C was noisy, there was no luggage rack (and no place to set it up if there was one); the bathroom was acceptable and all in all I was glad to get out on Sunday morning.

That being said, the price was $109/night, one of the least expensive options in the area. So I got what I paid for, I guess.

My husband and I stayed here for two nights over Thanksgiving;I travel frequently and use Marriott so was able to get two nights free for points. I was a little hesitant about Fairfield Inns, since I usually stay in Courtyards or Residence Inns. We were very pleasantly surprised by the superb customer service and friendliness of the front desk staff. They also gave us advice when asked for finding particular stores and restaurants. When we needed a wine opener for a bottle of wine we had purchased, they sent one up promptly.We had a suite and it was very nice and clean- two TV's and a queen bed. The bed was somewhat hard- I think that was probably the worst part of the stay, but otherwise Iwould stay here again and recommend it. Very close to Historic Williamsburg and along Richmond Road, which if you are looking for a pancake house, has to have more pancake places on one road that anyplace I have ever seen!

We arrived at around 7:30 PM Thanksgiving night with three children - youngest is 2. After a full/fun day at Williamsburg, we were ready for a night of sleep. Right away, I pulled back the corners of the mattress like I always do at a hotel ... never have I found anything. I found black specs, but wasn't sure it was really bed bugs. Then, I pulled sheets back further and found an actual bed bug - I even pulled it up on our computer to make sure it matched a picture. We called right away to the front desk - not even an apology OR AN ARGUMENT - that was the worst part! No surprise, just "yes, you can check out. There is a Residence Inn or Courtyard down the street!" We could not believe it! We got out of there SO FAST! Things that were weird ... edges of mattresses were very worn, as if they had been cleaned or vacuumed. Windows were open when we entered the room - sprayed? Anyway, their answer to our phone call that we had seen bed bugs was the most telling of all. Shame on them for allowing anyone to stay there.

My husband and I were grossed out. Our kids didn't want to cut our trip short, though. Marriott - through a phone call - was wonderful. We ended up staying at the Marriott at Fords Manor, which was beautiful, clean, and amazing!! We will stay there on our next trip to Williamsburg. Unfortunately, we were supposed to stay until Saturday, but there was only room for us for one day.