We checked in on Friday Dec 30 and it was the quickest I have ever checked in anywhere. We arrived at 2 and our room was ready, we were given the option of a high or low floor, so we chose high. Pool was nice and warm, hot tub was too hot for me. Breakfast was great both mornings, small problem with the pancake maker, no biggie. Asked for extra towel Sat am, never got them, returned from Bush Gardens @ 10pm, our rooms weren't done. Had to ask for towels, got them right away. Needed toilet paper Sunday am , since our room wasn't done we didn't get any, the girl at the front desk was very appolegetic as was the girl we told our room wasn't cleaned. We noticed a guy drinking at 9am in the pool area and the girl at the front desk went right in and told him he couldn't drink in there! I think the manager was on our floor cleaning the rooms wen we were leaving! Our room was clean when we checked in, more so than when we stayed there in the Summer! MI just think they need a better cleaning staff!
Room Tip: every room has a great view, but if you want quiet go to the left or right of the building
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 January 2012
Thank you so much for your recent stay at the Holiday Inn Express. I am sorry to hear that you had cleaning issues during your last stay and assure you this is not the norm for our property. Please let us know when you are back in town so that we can make it up to you.
Regards,
Adam D. Whittemore
General Manager
Holiday Inn Express
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC