My family and I decided last minute to spend the weekend at Va Beach, and since it was kind of last minute, we were really excited to have found a room at Alamar Inn. Unfortunately I got sick the day before we were supposed to check in, and I had to call and cancel our reservation. Their reservation policy as stated on their website (http://www.alamarresortinn.net/room.html) said they would charge a $30 administrative fee for any reservation canceled within 3 weeks. Ok, I get it, they are a smallish resort and have to compete with the big chains, etc., etc. So I called and left a message asking them to confirm my cancellation. Then I called again, and again, and again. I finally got a call back the day of the trip, and the woman I spoke to told me she would be charging the WHOLE AMOUNT for me having canceled within 3 weeks. Um, EXCUSE ME? She then proceeded to tell me that I should have asked what their policy was before booking. When I told her that I didn't think I needed to, since it was clearly spelled out on her website, she told me that it wasn't their actual website, that they have asked to have it taken down, and that the web host refused to take it down despite the fact that Alamar Inn isn't paying for it anymore. Oooookay. I suggested that this may be something that they should tell potential guests, since this is the first website that pops up on a google search, and that seems a little dishonest. She told me I should have asked if that was their real website! At this point, I asked to speak to a manager, and she told me that she was the owner of the hotel! I told her I would be freezing my card, and reporting her to AAA, since they are a AAA-rated hotel. She reiterated that this was the hotel policy, and there was nothing she could do about it. Even though she's the owner. Here's the thing: If she had just charged the administrative fee, we would have re-booked for next weekend, and she would have gotten our money anyway, PLUS the $30 fee. And if this place had been as good as it looks, we would have kept coming back, since my husband and I are loyal customers. Instead, this lady who is supposedly in the customer-service business just screwed herself out of a couple of really good customers, and the money she charged us, since I have a solid credit card company who actually DOES its best for its customers.

Everything was as nice as we have come to expect from this hotel. Our room was clean, the beds are very comfortable and the staff helpful and attentive. Our family of three had a wonderful time and we'll be back next year.

It was really hard to sleep with an outdoor lamp open all night in front of the room. The curtains are not dark enough. The room still have an old tapestry on the wall with old toilet and bath. We had problems with the shower and was first told they could not do anything. It took about 20 minutes before they finaly came back and gave us the piece missing in order for us to use the shower. Normaly, it would not matter much, but this is Virginia beach and when you come back from the beach you need to wash the sand in a shower, not bath!

Virginia Beach is one of our favorite place for vacation. We've stayed many times at Alamar. The hotel has everything to please my wife and I (well located, secure, clean, amenities, good price, etc.). The new owners, Tina and Ernie, are very nice people. The staff (maids and maintenance) help you enjoy your stay as well. That was great. For sure, we'll return in the future.