My husband and I just got home from Va beach. We stayed at the diplomat and it was horrible. First, the parking is ridiulous and we had to go across the street and pay 10.00 to park. The staff did not explain that you had to buy an access card from them to get your money back. My husband showed them the receipt and had words with the owners son trying to get refunded. He was very rude and so was the staff. It wasnt about the money that bothered us because we have money and live comfortable.,It was the principal of the situation for they knew we had to pay to park.... Finally the next day the owners son refunded the money but wasnt nice. The next night the air conditioning was messed up and they refused to refund our money so we could go somewhere else...and it was HOT.. Va beach was under a heat advisory with temps at 103... When we asked the staff for refund because it was too hot the girl at the desk rolled her eyes and said we dont give refunds unless you give a 72 hour notice!!! We ended up just leaving and coming home a day sooner and the diplomat ended up with our nights pay.. They could care less about their customers and I believe they make up the rules as they go!!!! My next step is reporting them to the Better Business Bureau..This place needs shut down! Its outdated and being runned by complete idiots... I will never stay here again... The owners previously were awesome and understood their customers.. We use to go there every year but hadnt for the last 4 years because my husband was sick and never dreamed the diplomat had turned into a living nightmare and it was just That.. Please listen to what your reading about this place because its horrible... I would rather pay a little more than to be done the way we were done.. Enough said for I could go on and on... A NIGHTMARE ON ALANTIC AVENUE....
- Diplomat Hotel Virginia Beach
- The Diplomat Hotel Oceanfront
