Drove down from DC for my son's soccer game being played the next day. Checked into my room and zoomed out for dinner with a friend. When I returned to the room, I realized the bathroom was dirty. Went to the front desk where an apology was made very graciously and I was given the keys to another room. At this point it was 11:00PM. Headed up to the next room; same problem-unclean bathroom. Back to the front desk, another apology, another room key. Next room? Same problem. Back to the front desk, another apology. This time the front desk clerk went to check the next room with me. Sure enough, same problem, dirty bathroom. We proceeded to check at least 20 rooms, all with the same issue; the bathroom was not cleaned properly. My thought is if the bathroom is dirty, I don't even want to know what's going on in the rest of the room! Front desk clerk was very apologetic, she also saw for herself the cleanliness problem in the rooms as we both went in and out of the rooms she opened with her master key trying to find just one that had been cleaned properly. At 11:40 we finally found a room that looked like it would be okay, but frankly at this point I was so bleary eyed I didn't feel like checking any more rooms. In the morning, by the light of day, I could see dust all over the coffee maker, hand prints on the inside of the window, some sort of crud on the lamp and white dust all along the perimeter of the room.
In the morning I informed the front desk clerk (who was the same person Jessica from the previous night, and she was highly professional and kind) that the room had still been substandard in the cleanliness department. She apologized. The Operations Manager also apologized and provided complimentary breakfast. He explained he could give me Marriott points, but I indicated to him I don't stay at Marriott's enough that it would offset this terrible experience. He was apologetic, but could not do more for me since I had booked by reservation through Hotels.com. The breakfast looked good, but I was scared to eat very much because if the rooms aren't clean, it makes me wonder what the kitchen might look like!
While the staff was gracious and professional, the housekeeping problem prevents me from recommending anyone stay here. It's one thing to pay 26.00 a night for a hotel room that isn't so clean, but to pay over 200.00 (we had two rooms) for that kind of experience just isn't acceptable to me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC