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Courtyard by Marriott Virginia Beach Norfolk – reviews, photos

3.0 of 5
5700 Greenwich Road, Virginia Beach, VA 23462
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Courtyard by Marriott Virginia Beach Norfolk
Courtyard by Marriott Virginia Beach Norfolk
Courtyard by Marriott Virginia Beach Norfolk
Courtyard by Marriott Virginia Beach Norfolk
Courtyard by Marriott Virginia Beach Norfolk
Courtyard by Marriott Virginia Beach Norfolk
Ranked #62 of 120 hotels in Virginia Beach
3.5 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveller rating
    8
    12
    6
    8
    5
Date Rating
New Haven, Connecticut
1 review
“"Less Valued"”
2 of 5 stars Reviewed 30 November 2011

There were a few things wrong about this hotel. The decor was a little old. The tub area had some mildew that was possibly in the process of being removed. The towels were very used, one washcloth that was left in the room was clean, but it was brown, unlike the rest. The front desk gentlemen was not trained on how to speak to customers, as he was not friendly at all. For some reason he kept wanting to give comments in a conversation that did not involve him. This property has some very rude workers, ranging from the manager to the assistant. I personally would not want to waste my money here again.

  • Stayed October 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask J S about Courtyard by Marriott Virginia Beach Norfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Typical Courtyard, good folks”
4 of 5 stars Reviewed 28 November 2011

I have pretty high standards for Courtyards, and they have yet to disappoint. This one is no exception. Very clean room, everything very well maintained. New large flat screen HDTV, etc. I don't think they've redone the lobby in this one yet like some of the others. But that certainly is a small thing.

I do like the manager's reception M-W. No free beer or wine, but they have light dinner fare. That was very nice to have when I needed to get back to the room and do more work.

The staff is exceptionally friendly and helpful. I'll be back.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask slovaktoo about Courtyard by Marriott Virginia Beach Norfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maureen Phillips
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
“Try harder”
2 of 5 stars Reviewed 20 November 2011
1
person found this review helpful

Stayed here for one night. We got a suite. It was pretty shabby. The furniture was old and dirty. The loveseat that was supposed to be the couch was so low that we checked to see if the cushions were missing. They were not. They had just been crushed down over time and the whole mess was covered in a tie back slip cover. The lamps and lights had bright halogen bulbs and it just illuminated the problems. The mattress was paper thin but I will say the bedding was not bad. They spared us the dirty bedspread and instead had two sheets around a white duvet. If I had been staying here for more than one night I would have checked out.
The staff was very friendly. I hate to give bad reviews but this place deserved it. It was almost $200.00 for the pleasure of staying here. I travel a lot on business and this was one of the shabbiest rooms I have had in a long, long time.

  • Stayed November 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask tojopop about Courtyard by Marriott Virginia Beach Norfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Good location.”
4 of 5 stars Reviewed 31 October 2011

The hotel staff was very friendly and accommodating. The rooms were clean and had the standard amenities. The pool and hot tub were very clean and well maintained. The location is very nice. It was near tons of eateries/ restaurants, a shopping mall and all sorts of activity centers. The value at this hotel was decent and I would reccomend it again.

  • Stayed October 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask iSteezy about Courtyard by Marriott Virginia Beach Norfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
“Housekeeping Problem!”
1 of 5 stars Reviewed 16 October 2011
1
person found this review helpful

Drove down from DC for my son's soccer game being played the next day. Checked into my room and zoomed out for dinner with a friend. When I returned to the room, I realized the bathroom was dirty. Went to the front desk where an apology was made very graciously and I was given the keys to another room. At this point it was 11:00PM. Headed up to the next room; same problem-unclean bathroom. Back to the front desk, another apology, another room key. Next room? Same problem. Back to the front desk, another apology. This time the front desk clerk went to check the next room with me. Sure enough, same problem, dirty bathroom. We proceeded to check at least 20 rooms, all with the same issue; the bathroom was not cleaned properly. My thought is if the bathroom is dirty, I don't even want to know what's going on in the rest of the room! Front desk clerk was very apologetic, she also saw for herself the cleanliness problem in the rooms as we both went in and out of the rooms she opened with her master key trying to find just one that had been cleaned properly. At 11:40 we finally found a room that looked like it would be okay, but frankly at this point I was so bleary eyed I didn't feel like checking any more rooms. In the morning, by the light of day, I could see dust all over the coffee maker, hand prints on the inside of the window, some sort of crud on the lamp and white dust all along the perimeter of the room.
In the morning I informed the front desk clerk (who was the same person Jessica from the previous night, and she was highly professional and kind) that the room had still been substandard in the cleanliness department. She apologized. The Operations Manager also apologized and provided complimentary breakfast. He explained he could give me Marriott points, but I indicated to him I don't stay at Marriott's enough that it would offset this terrible experience. He was apologetic, but could not do more for me since I had booked by reservation through Hotels.com. The breakfast looked good, but I was scared to eat very much because if the rooms aren't clean, it makes me wonder what the kitchen might look like!
While the staff was gracious and professional, the housekeeping problem prevents me from recommending anyone stay here. It's one thing to pay 26.00 a night for a hotel room that isn't so clean, but to pay over 200.00 (we had two rooms) for that kind of experience just isn't acceptable to me.

  • Stayed October 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Courtyard by Marriott Virginia Beach Norfolk

  • Courtyard Virginia Beach
  • Courtyard Virginia Beach Norfolk
  • Virginia Beach Marriott
  • Virginia Beach Courtyard
Address: 5700 Greenwich Road, Virginia Beach, VA 23462
Price range (per night):* INR6,207 - 9,506

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