we held a party for friends, two weeks later my wife and i had booked in for a valentines dinner, but had to cancell on the day. One of our friends has left us some gifts to be put in our room. as we did not attend these giftes went missing. first staff said the gifts were not left, yet with cctv we proved they had been delivered, then one of the staff told our friend they had eaten the chocolates but did not know what had happened to the wine. the hotel did nothing to replace the gifts or to compensate. would not trust the hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 February 2012
Dear RayW
I would like to start by expressing how truly appauled I am after reading your review regarding your experience with us. I have been the General Manager here now for four months and as this incident was just under 12 months ago now and I am finding it a little difficult to investigate. Would it be possible for you to call my PA Donna Albiston on 01928 754850 and offer some more information in order for us to conduct a full investigation.
We look forward to hearing from you.
Kind Regards
Vincent Garrington
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC