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Holiday Inn Runcorn – reviews, photos

3.0 of 5
Wood Lane, Beechwood, Runcorn WA7 3HA, England
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Holiday Inn Runcorn
Holiday Inn Runcorn
Holiday Inn Runcorn
Holiday Inn Runcorn
Holiday Inn Runcorn
Holiday Inn Runcorn
Ranked #2 of 4 hotels in Runcorn
3.5 of 5 stars 95 Reviews
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95 reviews from our community

    Trip type
Traveller rating
    16
    37
    23
    7
    12
Date Rating
1 review
“Disgrace”
1 of 5 stars Reviewed 10 February 2012 via mobile

Stayed here as part of a group and can honestly find nothing good to say about it apart from Craig and Karin on the bar they were fantastic! Food was cold undercooked and took 1hr and 20 mins to be served a drink with dinner took 15 mins, definatly wouldn't stay or recommend to anyone again! The only positive was leaving

  • Stayed February 2012
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask craig2908 about Holiday Inn Runcorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review
14 February 2012
Dear Craig2908,
Thank you for taking the time to write your review regarding your recent stay here at the Holiday Inn Runcorn.
I am sorry to hear that there where certain aspects of your visit that did not meet your standards in particular your dining experience, I will be discussing this issue with our Head Chef at today’s management meeting.
I am delighted that you found Craig and Karin to be fantastic and will be passing your praise onto them both.
We really do appreciate all comments both positive and negative as without guest feedback it would be impossible to improve our hotel which is something here at the Holiday Inn Runcorn we are striving to do.
Yours Sincerely
Vincent Garrington
General Manager
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1 review
“night to remember”
5 of 5 stars Reviewed 9 February 2012

Me and my firends attended aparty here on saturday night. I have to say this has to of been one of the best nights I have had here.
There was plenty of room with disco in the middle.
The music was alittle old but since im only 30 wasnt my taste.
The food was fantasic for a fiver I thought we wasnt going to get much how wrong was I. I could not believe how nice the pasta bake was.
Everything looked too good for five pounds and tasted better
The staff was firendly and helpful.
bar prices was alittle high but didn't spoil a goodnight.
thank you
Gemma

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask gemmaeeeeeee about Holiday Inn Runcorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review
14 February 2012
Dear Gemma
Thank you for taking the time to write your review regarding the ‘thanks for a fiver’ party night here at the Holiday Inn Runcorn.
I am delighted to hear that you and your friends had an enjoyable night and that you found the food to be good and the staff friendly. Your feedback regarding the music selection will be passed onto the events team to ensure a wider selection of music is requested for all future party nights.
I do hope to welcome you back in the near future.
Kind Regards
Vincent Garrington
General Manager
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Chester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“honesty of hotel”
1 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

we held a party for friends, two weeks later my wife and i had booked in for a valentines dinner, but had to cancell on the day. One of our friends has left us some gifts to be put in our room. as we did not attend these giftes went missing. first staff said the gifts were not left, yet with cctv we proved they had been delivered, then one of the staff told our friend they had eaten the chocolates but did not know what had happened to the wine. the hotel did nothing to replace the gifts or to compensate. would not trust the hotel

  • Stayed February 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask RAY W about Holiday Inn Runcorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review
7 February 2012
Dear RayW
I would like to start by expressing how truly appauled I am after reading your review regarding your experience with us. I have been the General Manager here now for four months and as this incident was just under 12 months ago now and I am finding it a little difficult to investigate. Would it be possible for you to call my PA Donna Albiston on 01928 754850 and offer some more information in order for us to conduct a full investigation.
We look forward to hearing from you.
Kind Regards
Vincent Garrington
General Manager
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“creamfields”
4 of 5 stars Reviewed 25 January 2012

went for creamfields in 2011 and stayed at this hotel,the hotel is lovely .
The rooms were really comfortable and clean
this hotel is about a 7-10 min taxi ride to the festival which made the experience even better because you could come back to a nice room and a really nice bar as well

for all the people going for creamfields ,this is a very good option

Stayed August 2011

  • Stayed August 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask cloclwork about Holiday Inn Runcorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincentGarrington, General Manager at Holiday Inn Runcorn, responded to this review
30 January 2012
Dear cloclwork
Thank you for taking the time to write your review regarding your stay here at the Holiday Inn Runcorn whilst you were attending Creamfields.
It looks like you travelled quite a distance to attend the event and we are delighted that we catered for your needs during your trip and that you found that the rooms were comfortable and clean.
Kind Regards
Vincent Garrington
General Manager
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Clearwater, Florida
1 review
“Overseas visitors should avoid this hotel”
1 of 5 stars Reviewed 11 January 2012

I live in Florida and made a prepaid reservation for this hotel.
When I checked in, the agent confirmed that the reservation was prepaid in full.
When I went to check out two days later I was told that everything was taken care of.
Soon after I got home I see a charge on my credit card for 50 British Pounds from this hotel.
I called Holiday Inn customer service here in the U.S. (because the hotel charges for incoming calls to the front desk), they agreed that the charge was erroneous and were very quick to help out.
Here is where the scam comes in, the hotel charged my card in British Pounds but did the refund in U.S. dollars leaving me to pay the $5 difference for their supposed error!!!

  • Stayed October 2011, travelled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask John W about Holiday Inn Runcorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Runcorn

  • Runcorn Holiday Inn
Address: Wood Lane, Beechwood, Runcorn WA7 3HA, England
Price range (per night):* INR2,857 - 8,065

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