My husband and I stayed at the campanile for a 30th birthday party with a group of friends who had also booked rooms. We didnt expect luxury as we only paid £35, however there was utter disapointment when we pulled into the carpark. The building looked very uninviting and can hardly claim to be a hotel it is most definately a motel, as it just looked like a block of highrise flats.
We all joked about what we had booked and thought the rooms cant be that bad. On check in the girl behind reception clearly didnt want to be there and failed to even force a smile. We signed the check in forms but then realised that the price stated £45 for the night, (I had booked online for £35 per night) when I questioned this I was told I would have to bring it up on checking out with the deputy manager . The girl then informed me I would need to show my confirmation e-mail as the deputy manager would be a......well I am not allowed to write what she called the deputy manager on this review, I was gobsmacked that she would speak of a senior member of staff in that way and infront of a guest!
On entering the room there was a strong smell of damp, and a huge amount of cobwebs! There was mould visible on the bathroom tiles and around the bath and the bath towels could have done with a good wash along with everything else in the room, at least the sheets on the bed appeared to be clean. I was glad to be spending most of the night at our friends party!
The next morning my husband braved the shower, and also got a shower from the ceiling above which was dripping cold water!
On checking out, (which couldnt have come soon enough) I explained to the deputy manager about the cleanliness and the leak in the ceiling and without question she gave us a discount, to be honest I was reluctant to pay at all for our experience!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC