Booked in May for a visit for a family wedding and they didn't notice until a week before our September visit that they had double booked us. This left me with less than a week to re book a party of 11 into new accomadation. Useless!!

I live in Horsham and recommended this hotel to my parents who were visiting to attend a family party ( guest overload hence why they stayed in a hotel)

I notice some of you have paid £85.00 per night, I thought they were seriously pushing it when they charged £280.00 for a four night stay.

The hotel was clean and tidy and reception staff pleasant alas what they fail to tell you is that they accommodate the homeless for the local district council who occupy the bar area which is never open..so that pre dinner drink in the garden is out of the question.
Their room was clean although very small and the ensuite nothing more that a cupboard!

I know they found the breakfast chef/waiter very rude and unhelpful not willing to cook bacon to order etc, breakfast was overall very poor.

I am often asked to recommend hotels to clients looking for somewhere to stay I will never recommend this hotel again!

I recently had the misfortune to stay at this establishment. Upon my arrival, the receptionist discovered that the previous occupant had taken the key when they had checked out. Not a good start. After eventually receiving a spare key to the room I soon discovered that the room itself was very small (supposedly a double room, but the same size as an average bedroom in your own home). En-suite was tiny, if using the WC, your legs needed to be jammed under the sink unit. The WC was dirty, cobwebs in nearly every corner and I even had my own spider. The sink had various amounts of toothpaste and hair attached and the glass in the holder had been used and was coated in toothpaste. My favourite was the dead insects inside the roof light fittings.

Upon checking the tea/coffee facilities I discovered that both cups and spoons had been used and not cleaned. Almost every surface above head height was dirty and dusty as was the window and the flat roof space outside. Underneath the bed had been neglected for some time and a dust farm was in the process of forming.

My biggest surprise, during my £75 a night stay, was the discovery that this place doubles as a half-way house for homeless families on the local council waiting list. There were at least 5 families housed there, in some cases 4 to a room. This is obviously not advertised on the hotel web-page.

Overall, an experience I will definitely not be repeating!

On arrival I had to wait 15mins at reception for anyone to appear. I was then given the wrong room key.

Pretty bad room. Uncomfortable single bed. Exposed electrical wires. Fairly clean though.

Breakfast very average. Dirty tablecloth . Rude waiter that took items like butter from other guests tablets to give to me! He didn't even ask them. Pretty shocking.

Free WiFi is good though. But id suggest pay a tenner more for the premier inn.