We booked this hotel expecting a chalet style hospitality, instead we got the opposite. This hotel combines unprofessionalism with poor and surly service. There is no one at the hotel at reception and they have a front door that does not open (has a broken lock). We got back after a day trip to Jungfrau and at night we could not get into the hotel. (Not our room we could nt get into the hotel itself!) We had kids with us and you can imagine being stuck outside on the road. After an hour or so, we found some guy in a nearby bar who told us that they always had this problem and finally with 2-3 guys we managed to shove and push the door open. The next day one of the owners showed up and was arrogant enough to not apologize but kept insisting there was no problem TO top this, there is an extremely surly and rude woman who provides breakfast. The breakfast is miserly and you are given precisely 1 croissant each. Dont even think of staying here, there is a niver hotel next door with a couple who were helpful when we went over to ask them for help the day we were locked out- Strandhotel Seeblick,. You may want to stay there instead

We arrived at this hotel with our confirmation sheet and number in hand, but the staff informed us that no rooms were available. (This was just after noon, so it wasn't an issue of late arrival.) They were fairly rude and would not even allow us to use the restroom before we looked for another hotel.

Truthfully, though, we didn't mind that much once we got a look at the place. It advertises itself as being a Swiss "chalet" in the country, but it's actually in town and not very attractive. We fared much better at another hotel down the road, although unfortunately we ended up paying almost twice as much.