My wife and I went to Spain on holiday from 08/06/2011 to 17/06/2011. We stayed in the Apartamentos Europa, Blanes, on the Costa Brava.
On 13/06/2011, the apartment was burgled. This happened in the middle of the day. I was on the balcony (1st floor) when it happened. The thieves stole money, two cash cards, from my wife’s handbag, which she had hidden under the bed. They stole a watch, and the keys of the apartment, from the table in the lounge and some jewellery from a drawer in the bedside unit. We discovered the theft after less than 3o minutes. There was no damage to the door of the apartment so it appears that the thieves had a master key.
We immediately reported the theft to Reception but they were completely unhelpful. We asked to use the phone, to inform the banks about the stolen bank cards. They refused to allow us to phone the bank and pointed to the pay-phone. We had no money, coins and banknotes had been stolen. We asked to use their Internet terminal, but again they refused. At that time, the thieves were using the bank cards to obtain money. Reception did not phone the police. There are video cameras on the site and they blocked us on that: said they did not know whether there was a film in it. They told us to come back at 7:00 pm and the manager would deal with it (and the thieves would be a long way off). We waited until the evening then they told us the cameras were not working.
We visited the local police station that afternoon, however, at the Police station, nobody would speak to us. They told us to go away and come back later. We attended for 2-3 hours on 13, again on 14 and yet again on 15 of June. We filled in a form but no police personnel spoke with us. We spoke only to the lady who interprets languages. We wasted a day and a half of our holiday at the police station and we were most unhappy about their procedures.
While at the police station, we met other holidaymakers from Europa apartments (some teenage girls from the Netherlands). They too had been burgled; thieves had accessed their room late at night, again using a key since they were sure they had locked the premises properly. They lost their phones and music playing equipment and naturally were very afraid and glad to leave the place.
We left a day early and found other accommodation since we felt so insecure at Europa Apartments. We were appalled at the lax standards offered by Europa Apartments and the sheer bloody-mindedness of the reception staff. The place has serious failings which allow thieves to operate with impunity. If you are thinking of going there, be warned and go elsewhere.
BH
Room Tip: A nightmare; don't touch the place.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC