We stayed at this hotel with our 2 year old son for 8 nights from 16th September. It was definitely not worth its 4* rating. The hotel was geared towards Germans and there were plenty of them, most of whom smoked. Normally this would be fine, but the hotel allows smoking round the kids pool, and at dinner if we wanted to sit outside we were treated to air that was sometimes impossible to breathe in. Not nice.
The rooms were tidy but quite small, although the balcony was lovely and overlooked the sea. The bed, however, was appalling and as such we did not get one decent nights sleep.
Reception is on the lower ground floor which was odd, and as a result it made the place feel sterile.
We spent some time over at the kids club where the staff could not be faulted - although our son was too young to join in their activities the staff were great with him when they were round the pool and the evening entertainment for the kids was also very good. On the downside we were treated to a live porn show (yes you read that correctly!) by (yes you guessed correctly!) 2 Germans staying at the hotel, in the kids pool, which really can only be described at x-rated. My partner complained and the staff just laughed.
The buffet food was ok, if a little boring, but the optional Spanish and Japanese nights were very good.
Overall we would not stay here again, it wasn't really family orientated and although there was a great kids club, it was at the other Blau hotel so we had a fair walk to reach it.
Tip - if you stay in Sa Coma it is really touristy but there are some lovely local beaches which we ended up driving to to get away from it all. These were cleaner, more civilised and beautiful too.
Room Tip: It's worth paying the extra for the sea view, otherwise the view will be rubbish.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC