We have just returned from a 10 night stay at Punta Reina, we being two 40 odd year olds and two children age 9 and 7 and have never written a review before but felt we should on this occassion. I.d just like to point out that we dont normally moan but...This hotel is in a lovely spot but its in the MIDDLE OF NOWHERE!!!
We booked early day time flights and arrived at the hotel at 11.30am but couldnt check into our room until 2.30, no room was provided for us to change so we spent a sweaty 3 hours in the clothes we had left home in at 3am in the morning in! We had paid extra for a sea view as previous reviews recommended it and were surprised to be shown to a pool view room, when I questioned this with the receptionist she explained that you could see the sea from this room, between the two buildings in front of us! It was so loud overlooking the pool, which can best be described as a bit of a cattle market. We stuck this room for 2 nights before going to reception to ask for a move. I was expecting a bit of an arguement but they were very obliging and moved us next day to a proper sea view room. And what a view absolutely stunning! Worth the inconvenience. But I still felt as though we had wasted a day of our hols on their mistake. All the rooms are the same size and are the smallest we have ever stayed in, not big enough for 4 more suitable for 3 people and the free air conditioning is rubbish, it hardly blew in either room. On a plus note, they were cleaned every day.
The hotel is mainly geared towards all inclusive but we always opt for self catering as we hate being stuck in the same place and boy are we glad we did, the place was packed to the rafters and queing at the bar for drinks in tiny plastic cups seemed to be an evening out for most guests. We only ate once at the hotel, in the pizza restaurant and it was ok but nothing fantastic.
The pool in August is a joke! There is no room around it all and you are literally inches away from your neighbours most of who smoke constantly, we only stayed by the pool once as you had to set your alarm to get down there by 7am to queue for an hour before they unlock the beds at 8am so it was down to the beaches for us. There are 2 beaches, one either side of the hotel, which are absolutely gorgeous and to be honest we much prefer to spend our days by the med and not like sardines by the pool. the beach restaurants are excellent too and good value for money for lunches.
The hotel is in the middle of nowhere, it is NOT in Porto Christo, its a taxi ride away, the taxis are 8-9 euros each way but here is nothing around the hotel so its worth paying as there are some lovely restaurants there and some nice shops, but go early as most of the shops closed at 8! If you do decide to stay local theres a lovely little restaurant just outside down the hill, Las Palmeras, the steaks here are to die for and as its very good value for money. There are very few English at this resort and as a result most of the evening entertainment was aimed at German, French, Spanish guests, the kids loved it either way and we just clapped when everybody else did! The animation team do work hard and are very good, but again the area gets so busy the advise is get there early.
Besides beach, pool, Caves of Drach there is ABSOLUTELY NOTHING TO DO at the resort and the hotel does not offer any information on things to do in the surrounding area, obviously they want you to stay in the complex, we found this frustrating as we like to see and do stuff so our advise if you want to see a bit of Majorca is to hire a car, there are a couple of boat trips from the beach outside hotel, they dont advertise this but if you go down to Cala Romantica beach you can pick up a timetable.
On the whole this is a nice hotel/complex but it could be a lot better, it is very commercially run and we felt that we were just a number, not a name.Maybe going out of season it would be better???
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC