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HSM Torrenova Playa – reviews, photos

3.0 of 5
Cale Torrenova 37, 07181 Magalluf, Majorca, Spain
Hotel amenities
HSM Torrenova Playa
Ranked #25 of 34 hotels in Magalluf
3.0 of 5 stars 99 Reviews
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99 reviews from our community

    Trip type
Traveller rating
    7
    32
    20
    15
    25
Date Rating
Bedford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Our Holiday”
3 of 5 stars Reviewed 22 October 2011
7
people found this review helpful

I have recently returned from a weeks stay at the HSM Torrenova Playa, Magalluf. Although, we had a nice time in Magalluf itself, our apartment was very clean and had a daily maid service, but by today's standards with apartment was very, very basic, just a kettle, toaster, fridge and electric hob, that was unfortunately not working and had to be repaired. Also, the sun beds around the pool had seen better days. Would only recommend these apartments for a short stay.

  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sue b about HSM Torrenova Playa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSM Customer Service, CUSTOMER SERVICE at HSM Torrenova Playa, responded to this review
24 October 2011
Dear Guests,

Thank you for your comments. we will inform our quality department about all your suggestions. Hope to see you again in Hoteles Saint Michel.

With kind regards,

HSM
Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mablethorpe, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“fantastic holiday.. will return”
4 of 5 stars Reviewed 9 October 2011
4
people found this review helpful

i returned from my holiday in magaluf on 5/10/2011 i stayed there for a week with a friend. had no problems at all, the room was perfect for us and the view was amazing. great location 5 minute walk to the strip and if u cant hack the hill then get a taxi! the room was cleaned daily with clean towels everyday aswell. great atmosphere and met some great friends there too. the lads in reception frank and sebastian are lovley even wanting to come out clubbing with us, they was also very helpfull when my friend broke her ankle whilst on holiday called us a taxi and helped us out alot. all in all fantastic holiday.. DONT COMPLAIN thats what will ruin ure holiday if ure picky and u search for faults u wont have a good stay anywhere!

Room Tip: look our for the lizards... they like to visit alot :D
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  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask sophiebowness about HSM Torrenova Playa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSM Customer Service, HSM CUSTOMER SERVICE at HSM Torrenova Playa, responded to this review
13 October 2011
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and that you liked our good service. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
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Nottingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“no problems”
4 of 5 stars Reviewed 2 October 2011
2
people found this review helpful

I would just like to say that i have just come back from staying here for a three night stay and had no problems at all.The staff were so pleasant and they sorted anything out if you needed help. The rooms were very clean and tidy and kept clean every day with clean towels everyday. The sea view was fantastic and the bar at the pool side was good, could do with some new sunbeds as some were a little bit worn, it was still busy for this time of year, so there were enough sunbeds for us, but i can imagine its gets more packed in the summer itself, but me and my four mates had no problems at all. The pool was ok, big enough to cool of in, the bar staff were always happy to help and friendly. The room itself was good enough for us,me and my mate had plenty of room to put our cases and clothes, kitchen was clean and ok size, not that we used it though. The staff were great even when you polled up at 5am, they still managed to ask if you were ok and if you enjoyed you night.

Room Tip: if your scared of heights, then dont go for this as the hotel has twelve floors, if you dont mind th...
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  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 2011ste2011 about HSM Torrenova Playa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSM Customer Service, HSM CUSTOMER SERVICE at HSM Torrenova Playa, responded to this review
4 October 2011
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and that you liked our good service. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester UK
1 review
5 helpful votes 5 helpful votes
“What do you expect for the money...”
4 of 5 stars Reviewed 28 September 2011
5
people found this review helpful

Just arrived back last Monday 26th September having spent 3 nights here. There were 8 of us as part of a stag do. I must admit I was a little worried after reading some of the reviews on this site but fortunately the hotel was nowhere near as bad as I was anticipating.
Staff:
Always friendly even when we were rolling in at 4am. The lads behind the pool bar always had a smile- though in fairness we were probably their best customers
Food:
Never ate at the pool so I can't comment. The beer though was 2.75 Euro's a pint
Room:
I've stayed in better- but in fairness if you want to go to Magaluf to sit in your room, this probably isn't the place to stay. I have also heard rumours about things going missing from rooms, but to blame this on the staff is unfair and without foundation- Neither I nor my friends had anything taken from our rooms- and they were left unattended for almost all the 3 days. The showers were great, loads of hot water and as stated great views. Never went into the kitchen so can't comment about it.
Hotel:
It's located at the top cardiac hill with a well stocked store across the road. It's only about 100 yards or so from the strip. There are plenty of places to eat around there but I have to say if you want good cuisine Magaluf probably isn't the place to go. I didn't see any prostitutes near the hotel.
Pool:
Small but functional, probably gets very busy peak periods, but plenty of beds for us this time of year.
The town:
I've taken a week off work- and I need it!! fantastic choice of bars and cheap beer, everything you're parents warned you about is true, I thoroughly recommend it.
In summary:
Fantastic place for stays up to a week- I wouldn't spend my main holiday here, but for short trips with your friends it's excellent value for money.

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Ted S about HSM Torrenova Playa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSM Customer Service, HSM CUSTOMER SERVICE at HSM Torrenova Playa, responded to this review
30 September 2011
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and that you liked our good service. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Definately worth what you pay for”
5 of 5 stars Reviewed 26 September 2011
2
people found this review helpful

I have just stayed here for 4 days with my friend. Were 2 girls who decided to go for a long weekend away to party. This hotel is brilliant for just that. We payed £30 for 3 nights and it was worth every pennie. It was basic but we payed £30. It was clean when we arrived and the cleaners came every day. The pool was small but we could see that on the pics before we came it had a very good, lively fun, atmosphere. All staff were very friendly. I dont know how anyone can complain like I have read on other reviews you know its not gonna be the ritz when your paying £30 and you going to magaluf! If I was the return to magaluf would def stay here again.All rooms are sea view and the view is amazing! It is at the top of a steep hill (this is why the views are brilliant) that we called Cardiac Hill but that got easier to climb up the more we drank! If your not fit enough to walk up a hill your not fit enough to go to Magaluf! Enough said.

Room Tip: All rooms are sea view and the view is amazing
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  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mellor30 about HSM Torrenova Playa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSM Customer Service, CUSTOMER SERVICE at HSM Torrenova Playa, responded to this review
29 September 2011
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and that you liked our good service. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about HSM Torrenova Playa

  • Hsm Torrenova Playa Magalluf
  • Hsm Torrenova Playa Hotel Magalluf
Address: Cale Torrenova 37, 07181 Magalluf, Majorca, Spain
Price range (per night):* INR2,013 - 9,562

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