After reading mostly great reviews, I was very disappointed with the certain things a 5 star hotel should have offered! I booked a deluxe room with the view to the sea, the beach, and the town Camp de Mar. These rooms cost 60.00 to 100.00 Euros more a night compare to the other rooms in the hotel. What a view that was! They gave us a room on the 6th (top) floor with a view of the wall which was built in front of the balcony. The only way you could see the sea and the beach was if you stood infront of the balcony wall and leaned over to see it. If you dared to sit, the only view you got was the wall and the sky (not even the green hills around). I recommend not to waste your money for a nice view unless you can guarantee the rooms 501, 502, 601, and 602. These corner rooms have an iron see through balcony fence vs. a solid high wall.
When we arrived to the hotel, the front desk told us that the room was not ready yet. They asked for a phone number to let us know once the room was ready and sent us to breakfast which we were expected to pay extra! We waited and waited and no calls! After three hours, I finally decided to go back to the reception to ask what happened. Well, it turns out that the room was ready for several hours but they forgot to call us!
My husband wanted to know about the golf courses with special rates around the island for the hotel guests. They had a nice printed list available. He asked for a copy to own. As the receptionist was going to provide us with the copy, the other person at the desk rudely interrupted her and told her not to give us the list. She told us that the list was available in the internet and we can get it that way! The cheapest room in this hotel is 310 Euros a night and internet is not free!
The rooms were clean but they never replenished the water and other beverages even though I specifically asked for it. The complimentary fruit plate had rotten fruits in it.
The staff at the breakfast area were polite and professional. The breakfast bar was also OK.
The Golf course does not belong to the hotel. So, the hotel has no oversite over their management. We had issues there too.
The hotel advertises "Best Price Guarantee" but they do not honor it! You certainly do not get your money's worth. It is too pricey for what you get in return. I would rate them no more than 3-4 stars!
- Dorint Royal Golfresort Hotel
- Sofitel Camp De Mar
