I recently spent one week at this hotel. We found the staff to be responsive to our needs and the rooms were clean. Breakfast was good, with a wide selection of cereals. Dinner was ok, but lacked choices. By american standards, the beds were extremely hard, but by EU standards they were acceptable. Our bicycles were safely stored in the hotels garage and unlike other hotels on the island I have stayed at, they were well taken care of and very secure. I highly recommend the hotel for cyclist looking for a good base from which to ride the island.

Basic - if you get a really good deal, it's ok - clean rooms (although ants in bathroom and HUGE cockroach on last day in our room?!?), pool nice - small but great for couples/adults. Not great for children. Food - POOR. We're not fussy so found some things okay but main evening meals not good. Salad bar and puddings ok. Breakfast - continental, good choice and nice. Cooked - very greasy, not pleasant. Staff - oh dear, this was a problem and I agree with the previous review I'm afraid. Rude, grumpy, unhelpful- honestly, most acted like they really disliked you! Why? This puzzled us......the 2 "chefs" who stood outside the kitchen on occasion were pretty friendly and one of the receptionists ok and our cleaner was a LOVELY lady so thank you to her! Sorry to be this negative but as I said - BASIC hotel. Could do better! Oh yeah - no hairdryer in room - had to go and get one from reception every evening to use: this is a 3 star hotel!

We stayed in the hotel last year with no issues....basic hotel, ideal for a base to explore the area. You would not stay in the hotel during the day, nothing happens, bar closes early...not a problem five minutes from the Marina in a taxi...10 minutes walk from the village. Chemilies and the local bars are great, Lloyds and The Ship good value for a quick pit stop. Kariba bar is a let down, went last year...no issues...this year the staff look down there noses at you, and our party was treated like 3rd class citizens.....anyway...back to the hotel. We went back to the hotel mainly because the facilities matched what we needed......this year a very negative stay. First morning, went for breakfast, runs to 10.00....got in for 9.45.....the waitress went off on one, shouting at the guy on reception......lights out at 10.10......!!!! She thinks 10.00 is closed.....not guest friendly....spoke to other guests and everyone felt uncomfortable when 10.00 approached when she was on duty. We picked up some fruit to take with us............all hell broke out.........Not many of the staff look happy in there work,...a young girl now works there, no smiles, no nothing.....influenced by the the other waitress.. The breakfast was basic last year, no change, but the quality has gone down, you can not drink more than one cup of coffee, >>>severe acid indigestion otherwise. The hotel has a new Manager, and at no point did he or the reception try to apologise or make any attempt to try and make our stay a little more pleasant. Since the first morning we got in for breakfast, we both felt like second class citizens.....customer care and wanting guests to come back are not a priority to this hotel, which did surprise us as the receptionist pointed out on our arrival that half the hotel was closed due to lack of bookings!!! We then had our room key blocked...they thought we were leaving a day earlier than booked!!!.....again no aplogies....We will be going back to Portals........but not staying here again. Would not recomend.....Hotel has great potential.....need to re train the staff, or get people in that understand customer service, and that it is the guests that keep the hotel in business......This is the very first time I have reviewed anything before, but we both feel that strongly about our experiences, we feel that people should know what they will be getting in terms of service.

This hotel is very peaceful and quiet, but still close to the busy beach and party areas. Food was ok, could have been a bit more varied. Beds aren't comfortable enough, but that was the biggest problem with the hotel, so overall i would recommend it for everyone, especially for couples and families.