We travelled on 31/03/12-07/04/12 for a relaxing break to getaway from it all, travelling was myself, husband our two children of 5yrs and 22 months. I will structure my review in headings at random.
Journey from airport - less than stated in book was 50 mins very smooth, airport on arrival fine going through quite smooth.
Arrival at Hotel - this was the first day of the season, hotel looked impressive on arrival at the end of a track where it was only the hotel which is just what we were looking for.
Room - we had family suite probably the largest room we have stayed in experience, front door through to lounge with two sofas that were beds with actual matresses that looked very new and clean though we didn't need to sleep on them, flat screen tv with bbc news, bbc one and two and thankfully cbeebies that at times proved very useful, telephone, coffee table (as we were end of block bottom floor there was an additional side patio door and seating area), then through to bathroom which was very modern in appearance and spacious, shaving point, shower gel included. Opposite to the bathroom there was the walkway through to the bedroom, in that walkway there was a small fridge and microwave which were very clean and modern, sliding wardrobe which was very large a few hangers, through to bedroom another sliding wardrobe and few additional draws (safe inside was rentable quite expensive we felt we were organised enough to keep valuables with us as we needed a bag at all times for children). From the bedroom sliding doors to another patio area. Cot for my youngest very clean and she slept perfectly. Curtains also had black outs to slide if needed. Overall the room was extremely modern spacious and comfortable. Other rooms may have a slightly different layout but composing the same. As for room 5510 I think it is probably one of the best for location also right near facilities of hotel.
Swimming pools - some people were swimming, bit cold for me but ones in pool seemed to enjoy them selves. Plenty of sunlounges, a few trees quite a few shady places which this time of year you avoid but in the summer months would be gladly appreciated. Plenty of pool space.
Restaurants and bars - all the restaurants were very clean and lots of helpful and friendly staff around. We found it quite comfortable as the start of the week as only a few people there but as the week went on and numbers grew the main buffet restaurant was traffic hectic, the spanish which were mostly holidaying as you would expect do eat later 1.30 and 8.30 so we found better to eat earlier if not fussed. In saying that there was always plenty of food available, different choice each night, chefs cooking in front of you in an island area in the middle then mirrored buffett hot, cold/salad/fish/deserts either side. Juice, fizzy drinks, coffee (dowegberts), tea, water chilled, normal and sparkling self service in main buffett restaurant, in bar near pizzaria half and half bar service where you can also get cocktails, spirits and beer. I had rose wine and pina coladas, wine was very nice wine and husband had been which was a good tasting beer. Kids could also have slushees and milkshakes, as drinks were all inclusive invaluable as I am sure they spilt more drinks that drunk them that week so saved quite a few pennies. Couldn't fault the food just simply delicious no tummy upsets all week, could eat healthy or splurge. Kids loved the pasta and sauces and icecream and fruit.
Entertainment - the team was very good, club for about 5 yrs and separate teenage club where you can stay with children or sign them in for however long you wish and leave them. We prefer to stay with our children because that is what we do at home so wouldn't do on holiday. They sang songs, did colouring and making and played games, different theme each day, nice schedule not too full on. Evening show for children was 8-9pm each night and then family shows from 9 pm was singers, Mr Tromboli very talented and funny kids loved him, flamenco dancing, quiz, robbie williams tribute quite good. Football was shown indoors when games on of interest.
Beach - lovely little cala few steps from the pool, very clean and beautful kids loved it
Bike hire from hotel - this is not run by hotel but on the grounds, very good bikes, we had child seats and took a ride out to porto petro about 5 minutes on the bike very pretty and to Cala Mondrago beach which was very beautiful too. Bikes were 12 euros each for the whole day the man was very nice and helpful, said not to rush them back that evening as stayed light will late and we could bring back following morning if we wish.
Shops - there was a couple of shops stocking everthing you may need - pool equipment, swimming arm bands, blowup beds and boats for pools, baby food, wipes, nappies, food, drink, snacks, postcards, buckets and spades absoutely everying. There is a photography shop where photographers go around the hotel and snap photos of you and family, photos were excellent and we had to buy them such a different to the standard camera. There was a clothes shop with few trendy shoes, hats, clothes for both sexes and all ages quite good. Daily newspapers were on sale.
Towels - towels are 10 euros each deposit for week so recommend taking your own as you don't want to hold 40 euros up of your money when you get there as there was four of us.
Weather during our holiday - we couldn't find any reviews for this time of year, but definately warmer that at home, the day time temperature there is the night time temparature this time of year in the UK, couple of days got slightly burnt so sun cream is needed. Lovely and warm but not too hot that you have to overly worry about suncreaming your children once an hour. I think weather maybe better in south as at home family said that it was showing it as raining and 16 degrees which was not the case.
Cleaning of room - cleaners were excellent, replenishment of loo roll and towels each day, made the beds each day and swept the apartment through.
Milk for Children - my youngest still has a bottle to settle her to bed so each night the restaurant and bars were fab at filling a bottle straight up which I decanted some into a second one for if she awoke in the night storing in the fridge
Highchairs - plenty of highchairs around, chairs have arms if there was a shortage which there maybe in the summer months.
Internet is available at a charge but as we do like to get away from it all I kept my distance
Reception - this is the only thing that the hotel needs to consider improving on, I do think they should be pushing themselves on their customer service a bit more as not pushing the boundaries of excellence. One thing that would go a long way to improvement would be to separate the guests who are checking in from the guests staying who have quick queries, this creates a lot of people waiting with no real ordering and quite frusting for the guests enjoying their holiday that generally only have small queiries. The reception staff are nice enough but could do better, for instance when checking in it did take a while and all they really needed to do to ease the wait as we were all wondering left in the dark to why things were taking so long, was an acknowledgement but they buzzed around looking like they were not in control, such as 'sorry to keep you waiting I will be with you in a moment', or 'checking is taking a while we will be with you in the next 10 minutes' but there was nothing for about 30 minutes. All spoke good german and english.
Spa - no chance of us using this but its there and was well used by others.
Other - plenty of tennis courts that are in the hotel grounds but run separately. Got a taxi from outside front of hotel 11 euros one way to cala dor worth the trip nice shops average and upmarket mix and then.
Checking out - good, took towels back day before, we were early but if you were checking out in daytime don't leave until last minute in case reception busy. Restaurant for breakfast didn't offically open until 7.30 but we were being picked up at 7.50, the restaurant allowed us early leavers to eat in the restaurant from quite alot before opening time which was excellent especially when travelling with children, pastries, cereals (nothing cooked at that time) available, all drinks hot and cold.
Overall great value break away in a four star hotel that is worth the rating as modern clean and food is wonderful. Felt relaxed and children didn't want to leave.
Thank you Iberostar we shall consider using your hotel brand elsewhere.
ground floors a definate on block 55 that overlooks sports, play area and extra pool and close but n...
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