We booked with Thomson for the Esmeralda park self catering, the journey from the airport was by minibus and although we had a rep with us he didnt speak a word, we were not given any information about a welcoming party or any details whatsoever. We were told to book in at the Esmeralda park hotel, but like other reviews we were re-directed to the Cala Azul gardens approx. 250 yards up a hill. There were a young couple with 2 buggies and suitcases and got no help whatsoever from Thomson reps or anybody, so my wife and I helped them.
We did not see any rep at all the complete week, or receive any details, we had to rely on other holiday makers to tell us what time to get the coach on our return journey, once again with no rep. Well done Thomson, you get a big fat ZERO.
The Cala azul gardens were excellent, the 1 bed apartment was very roomy with balcony accessed from both bedroom and main room, there was adequate equipment in the kitchen for light meals, the TV had BBC1 and ITV and the free air conditioning was a bonus. The pool and surrounding areas were kept spotlessly clean as was the rooms, there was never any problems finding a sun lounger as any towells on them were removed. Guests could use all the facilities of the other 2 hotels in the complex plus the nearby beach.
It was an easy 10 min walk to the centre with all the restaurants and bars, and another 5 mins to the marina were we walked every day to lunch at the Jolly Roger pub for lunch overlooking the boats in the marina.
It was an excellent holiday, and my wife an I will certainly return ( not sure about booking with Thomson again)
Room Tip: Ask for pool or sea view on arrival, you might be lucky
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC