just returned last nite after 4 fabulous days in melia hotel, attention to detail is second to none, loved everymin of the holiday, very helpful at reception, room available at 12.30, suite was huge, room 403, really nice and quiet as i had requested, cava on arrival as celebrating 10th anniversary, very close to beach and town centre, 15 to 20 min walk to marina, lovely pool area but loungers also scattered around gardens, pool towels supplied to everyone, turn down service nightly, fab place, keep up d good work

We have just returned from a 9 day stay at the Melia Cala Dor ( 2 x age34, 2yr old & a 5 year old). This hotel certainly should not be sold as family orientated and without doubt should be ADULTS ONLY. The hotel is very small and quiet, not ideal if you have children of any age with you. Facilities are very limited indeed. Kids play area is poor and dangerous. Kids pool is TINY and doesn’t get sun at any point during the day. Breakfast was just acceptable in variety and quality. Limited choice, tinned fruit, cold tea & coffee, I could go on. The staff were stressed and over worked (not enough staff) and struggled to clear tables for waiting guests. The griddle and egg chef was also responsible for topping up breakfast buffet and struggled to cope. The tension was obvious for all to see. I don’t blame the staff, they tried their best. The management are at fault for not providing an adequate level of staff for the amount of guests. Service at the pool bar was patchy. Prices as one would expect. Pool was ‘refreshing’! After speaking with other guests, we chose not to eat in the restaurant in the evening due to bad reports and due to the fact that it was totally unsuitable for children. I understand that the food was poor overall and not worthy of being in the Michelin guide. There are plenty of nice places to eat in town and by the marina. Rooms are comfortable but nothing special. Shower is in the bath, even in a suite. An elderly lady we spoke to struggled to get in and out of the bath to have a shower. Surely 5 star establishments these days have a separate shower. This hotel may be ‘boutique’ but that certainly doesn’t mean 5 star! This doesn’t come close to a 5 star hotel. After reading the super reviews of the Melia Cala Dor on trip advisor, we booked this holiday. I guess it's all about expectations and previous experiences. There are so many hotels that knock the spots off this place in every way, real 5 star hotels and resorts that represent FAR better value for money. Would we return to Cala Dor, yes, but certainly not to this hotel. DO NOT STAY HERE IF YOU HAVE CHILDREN. We have booked for next year but will stay at the Blau Hotel in Puerto Petro, which is actually a 5 Star establishment, rather than pretending to be.

Just I final observation, I have never stayed in '5 Star' hotel that watch while you struggle to your airport taxi with 2 kids, a pushchair, 4 cases, hand luggage etc. It was the same when we arrived, no one to greet you or assist in any way. I made 4 trips back and forth from road side to reception with cases and bags. The receptionist was eating her lunch and saw us through the glass divide and eventually came over to check us in-nice!

We stayed at this hotel last week and had a very relaxing time. The hotel is a little oasis in what is a rather tacky resort. The hotel is spotless and the staff are frienly,efficient and very professional in their customer care and service skills. It's well worth the upgrade to a junior suite as this gives you more flexibility around eating in with a well equiped kitchen. The little things like preparing the room for the guest before they retire for the evening,the free internet, the nibbles and olives with your drinks are all very nice. However the hotel would be much better if it decided to be adults only. Having been there when the schools had returned from their summer holiday meant that there were only little children as guests. I wouldn't like to see it mid summer around what is a restricted pool area. The hotel attracts the more mature adult for a relaxing holiday who really don't want to be annoyed with noisey children.

Nice welcome on arrival shown to Junior suite by receptionist great room with lounge and bedroom. Breakfast was very predictable each morning with tinned peaches and pears as part of the fruit selection, but otherwise good. Staff were excellent in every way. Big objection was that a good percentage of the guests were of retirement age and above and the rest were families with children under 5 which is not the best of mixes Close to the hotel is a singing bar which does not close till midnight just a small distraction but forget and early night